Patient Services

Television and Internet

Each patient room is equipped with a television. All channels can be accessed at no charge. If your television is not working properly, please ask a member of your health care team for help. Please be considerate of others by keeping the TV volume down. Wi-Fi access is available in each patient room and throughout the hospital complex.

Mail

Mail addressed to patients is delivered to the nursing station each weekday. A mailbox for outgoing mail is located on the 1st floor of John Sealy Hospital. In the event you have been discharged, mail will be returned to the sender unless other arrangements are made by the patient or patient’s family prior to discharge. The Mail Services Department may be contacted at (409) 747-3260.

Patient Services

During your hospital stay, if you or your representative need to speak with someone who understands hospital procedures and assist with non-medical problems or concerns, you may contact the Department of Patient Services. Patient Advocates are familiar with services provided by the hospital and will assist in answering questions that may arise during your stay. Patient Advocates are available 8:00 a.m. to 5:00 p.m., Monday through Friday, by dialing (409) 772-4772 or ext. 24772 and are located in the Jennie Sealy Hospital room 2.200. Should you need assistance after hours, please ask to speak with the Clinical Operations Administrator (COA).

Medical Language Interpreters

Medical Language Interpreters are provided for patients who prefer to discuss health care information in a language other than English. Interpreters are available for foreign languages and sign language. Interpreters may be provided either in-person, over the phone or by video remote interpreting. Please ask a member of your health care team or contact Patient Services, if you need an interpreter.

Ethics Consultation

Health care can sometimes raise ethical questions that cause confusion, anxiety or uncertainty about what course of action to take in a particular case. Any patient, family member or health care professional needing to discuss such questions in order to make a health care decision can call our Ethics Consultation pager at (409) 643-9650. Ethics consultations are available 24 hours a day, 7 days a week.

Pastoral Care

UTMB Health believes in providing care for the spiritual, physical and emotional needs of each patient. Members of the Pastoral Care staff are available to assist you, whatever your faith tradition. A peaceful meditation room is located on the 2nd floor of Jennie Sealy Hospital near the lobby entrance in room 2.214, and the inter-faith chapel is located on the 1st floor of the John Sealy Hospital room 1.202. The inner-faith chapel and meditation room are open 24 hours a day, 7 days a week for prayer and meditation. You may contact our office at (409) 772-3909, visit our office on the 1st floor of the John Sealy Hospital room 1.220 or contact the front desk for assistance. Please know your own faith leader/spiritual guide is always welcome to visit you while you are in our hospital.

Personal Belongings

UTMB Health strongly recommends that patients leave valuables at home or send them home with a friend or family member. For items that require special care, such as eyeglasses, dentures and hearing aids, ask your nurse to assist you in caring for these items. Please take care not to leave any of these items on your meal tray or lying on your bed as they may be accidentally lost when your room is cleaned. The hospital is not responsible for the replacement of lost or damaged personal items in patient rooms or waiting areas.

Transportation

UTMB Health’s Transportation Department is available 24 hours a day, 7 days a week to transport patients internally between our care units and service department areas. For more information, please call (409) 772-1512.

Gifts

Floral Deliveries
Flowers will be delivered to patient rooms, except for patients in our Intensive Care Unit (ICU). Please keep in mind that large plants and flowers are difficult to deliver and must be removed upon discharge.

Gifts for Patients
Visitors should check with the nurse before bringing gifts of food or drink to patients. On the Intensive Care Unit, please check with the unit regarding any gifts for patients.

Gift Shops

Gift shops are conveniently located in the lobby of both the John Sealy Hospital and Jennie Sealy Hospital. Lori’s Gift Shop in John Sealy is open weekdays from 9:00 a.m. to 8:00 p.m., Saturdays from 10:00 a.m. to 8:00 p.m., and Sunday from Noon until 8 p.m. Zen & Now Gift Shop in Jennie Sealy is open weekdays 9:00 a.m. to 8:00 p.m. and weekends 10:00 a.m. to 6:00 p.m. The shops offer a great selection of quality gift items, jewelry, magazines, greeting cards, candy, toiletries, flowers and plants.

Both Galveston hospital gift shops offer online ordering. Get additional details on online ordering.

Smoking

To provide a healthy and comfortable environment for our patients, visitors and employees, the use of all tobacco products is prohibited everywhere on the UTMB Health campus. This includes all buildings, patient rooms, stairwells, and outdoor grounds. This “no smoking” policy is strictly enforced.

ATM

ATMs are conveniently located in the Jennie Sealy Hospital, 2nd floor near Einstein Bagels; John Sealy Hospital, 1st floor near Starbucks coffee shop; Emergency Room lobby and UTMB Health Clinic lobby.

Parking

Parking is available for patients and visitors to Jennie Sealy and John Sealy Hospitals in the Hospital Garage, located directly in front of Jennie Sealy Hospital at Texas Ave. and the 6th Street entrance to the Galveston Campus. A booth attendant will be on duty at the garage exit (lower level) daily from 8:00 a.m. to 8:00 p.m.

Parking for patients and visitors to UTMB Health Clinics (UHC) and the Emergency Room is located at 1000 Harborside Drive. A booth attendant will be on duty Monday through Friday from 9:00 a.m. to 6:00 p.m.

The parking rate for all public garages is $2.00 per hour or any part of an hour up to $14.00 maximum per day. Payment using cash, check or credit card can be made to the booth attendant upon exiting. If an attendant is not on duty, payment should be made using the machine upon exiting. Patients who are admitted for 5 days or longer will qualify for extending parking at a discounted price for patients and/or visitors. Please contact your Care Manager on the unit or Patient Services for additional information and the necessary forms.

Questions concerning parking should be directed to the Parking Facilities Office at (409) 266-PARK (7252), 8:00 a.m. to 5:00 p.m., Monday–Friday. After hours and on weekends, contact the UTMB Health Police dispatcher at (409) 772-2691.

Finding Your Way

Interactive maps of all UTMB locations and floor-plans for many sites may be found on-line. For more information, please visit www.utmb.edu/map.