Visitors

Family and Friends

Visitors play an important role in the healing process for our patients. UTMB Health allows the patient to choose family members, friends or other individuals to be present for support during the course of his or her hospital stay. The patient also has the right to withdraw or deny such consent at any time. Visitors are welcome to visit patients; however, exceptions may be made at the discretion of the unit charge nurse, who has the authority to determine the number of visitors and length of visitation, based on patient needs and other unit activities. No exceptions will be based on race, color, national origin, religion, sex, gender identity, sexual orientation or disability. Because visiting hours or the number of visitors may be restricted depending on the patient’s condition or type of patient care unit, visitors are encouraged to inquire about area-specific visitation standards. For visitors entering the hospital between 9:00 p.m. and 5:00 a.m., staff at the reception desk will issue a visitor pass. Women’s, Infant’s & Children’s units have specific policies to protect newborn babies and ensure a family-centered birthing experience. Ask your nurse about these policies.

Visitor Conduct

Visitors are expected to conduct themselves in an appropriate manner considered consistent with community standards within a hospital environment. Visitors should be considerate of all patients by refraining from loud conversations or any other behavior that may disturb a patient, and abiding by other restrictions that are either described in this document or posted throughout the hospital.

Waiting Areas

There are specially designated lounge areas for visitors on most patient floors and throughout the hospital complex. Specific waiting areas have been designated for families of patients in the critical care units, the Emergency Department and Surgery.

Health Resource Center

Located in the Jennie Sealy Lobby, the David L. Callender, MD, and Tonya R. Callender, FNP, Health Resource Center is a welcoming space that provides patients, guests and primary caregivers access to patient education, support and hospital/community resources. While in the resource center, guests can access information about specific health treatments and options, learn how to participate in decision making regarding patient care plans, and how to promote patient safety. The center is open 24 hours a day, 7 days a week and a patient resource specialist is available to assist patients and visitors weekdays 8:00 a.m. to 5:00 p.m. For more information, please visit www.utmb.edu/health-resource-center.

Online Guest and Visitor Guide

The UTMB Health Guest and Visitor Guide is an online resource dedicated to helping patients’ family and friends find solutions to needs they have during their time with us. It contains information on transportation, lodging, dining and area maps. Visit the site at utmbhealth.com/visitor to help make your stay as easy as possible.