Financial Arrangements

All patients should familiarize themselves with the benefits of their insurance coverage. You may need to meet a financial obligation if you have a deductible and/or co-insurance or if any of the services you receive are not covered by your insurance plan. If you have a question about

If You Have Health Insurance

We will need a copy of your identification card and insurance information. We will ask your permission to directly bill and receive payment from your insurance provider. It is the patient’s responsibility to provide all insurance information, including all coverages, at the time of registration.

If You Are a Member of an HMO or PPO

As a healthcare consumer, it is important to understand your plan. Your plan may have special requirements, such as a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure the requirements of your plan have been met. If the requirements of your plan are not followed, you may be financially responsible for all or part of the services rendered in the hospital. In addition, some physician specialists may not participate in your health care plan and their services may not be covered.

If You Are Covered by Medicare/Medicaid

We will need a copy of your Medicare/Medicaid card to verify eligibility and process your Medicare/Medicaid claim. You should be aware that the Medicare program specifically excludes payment for certain items and services, such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and other costs. Medicare deductibles and co-payments also are the responsibility of the patient. Medicaid also has payment limitations on a number of services and items.

If You Do Not Have Insurance Coverage

A representative from Inpatient Registration will discuss financial arrangements with you. This representative is also available to assist you in applying for Medicaid or other government assistance programs.

Insurance Claims Billing

The hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. A guarantee of benefits or payment due cannot be made until the claim has been processed by your insurance provider. Please remember that your policy is a contract between you and your insurance company and you have the final responsibility for payment of your hospital bill. We have several payment options available to assist you in paying your bill. As a UTMB Health patient, you will receive a billing statement for all of your health care encounters. The statement will combine all fees related to clinic visits, hospital stays and other charges associated with your visit(s) at UTMB Health. Emergency Department patients will receive a separate bill for physician services.

Single Point of Customer Service

UTMB Health is also pleased to offer a single point of customer service to our patients, so that we may answer all of your billing questions with one phone number, instead of requiring separate phone calls to different billing offices for hospital/clinic fees and health care provider charges.

Our Customer Service Representatives can be reached at (800) 994-0363 or (409) 771-8811. In addition, when you check in at any of our clinics, our Patient Services Specialists will be able to discuss outstanding balances and conveniently assist you by collecting payments toward any balance due, helping you stay current with your health care financial responsibilities.

Courtesy Discharge

You, a family member or financial representative may call Inpatient Registration at any time prior to your discharge to take care of financial obligations. This may save you some time when you are ready to leave the hospital and return home.

Inpatient Registration Hours of Operation

  • Monday – Friday:     8:00 a.m. to 5:00 p.m.
  • Saturday & Sunday: 8:00 a.m. to 2:00 p.m.
  • Phone Number:       (409) 747-4785