ALERT BAR

Patient Services

Television and Internet

Each patient room is equipped with a television. All channels can be accessed at no charge. If your television is not working properly, please ask a member of your health care team for help. Please be considerate of others by keeping the TV volume down. Wi-Fi access is available in each patient room and throughout the hospital complex.

Patient Services

During your hospital stay, if you or your representative need to speak with someone who understands hospital procedures and assist with non-medical problems or concerns, you may contact the Department of Patient Services. Patient Advocates are familiar with services provided by the hospital and will assist in answering questions that may arise during your stay. Patient Advocates are available 8:00 a.m. to 5:00 p.m., Monday – Friday, by dialing (409) 772-4772 and are located in the League City Hospital room 2.115H. Should you need assistance after hours, please ask to speak with the Clinical Operations Administrator (COA).

Medical Language Interpreters

Medical Language Interpreters are provided for patients who prefer to discuss health care information in a language other than English. Interpreters are available for foreign languages and sign language. Interpreters may be provided either in-person, over the phone or by video remote interpreting. Please ask a member of your health care team or contact Patient Services, if you need an interpreter.

Ethics Consultation

Health care can sometimes raise ethical questions that cause confusion, anxiety or uncertainty about what course of action to take in a particular case. Any patient, family member or health care professional needing to discuss such questions in order to make a health care decision can call our Ethics Consultation pager at (409) 643-9650. Ethics consultations are available 24 hours a day, 7 days a week.

Pastoral Care

UTMB Health strongly recommends that patients leave valuables at home or send them home with a friend or family member. For items that require special care, such as eyeglasses, dentures and hearing aids, ask your nurse to assist you in caring for these items. Please take care not to leave any of these items on your meal tray or lying on your bed as they may be accidentally lost when your room is cleaned. The hospital is not responsible for the replacement of lost or damaged personal items in patient rooms or waiting areas.

Personal Belongings

UTMB Health strongly recommends that patients leave valuables at home or send them home with a friend or family member. For items that require special care, such as eyeglasses, dentures and hearing aids, ask your nurse to assist you in caring for these items. Please take care not to leave any of these items on your meal tray or lying on your bed as they may be accidentally lost when your room is cleaned. The hospital is not responsible for the replacement of lost or damaged personal items in patient rooms or waiting areas.

Gifts

Floral Deliveries
Flowers will be delivered to patient rooms, except for patients in our Intensive Care Unit (ICU). Please keep in mind that large plants and flowers are difficult to deliver and must be removed upon discharge.

Gifts for Patients
Visitors should check with the nurse before bringing gifts of food or drink to patients. On the Intensive Care Unit, please check with the unit regarding any gifts for patients.

Gift Shops

Lori’s Gift Shop is located in the main hospital lobby in the and is open weekdays from 9:00 a.m. to 8:00 p.m. and weekends from 11:00 a.m. to 6:00 p.m. The shop has gift items, jewelry, magazines, greeting cards, candy, toiletries, flowers and plants. The phone number of the gift shop is (832) 505-1236. The shops offer a great selection of quality gift items, jewelry, magazines, greeting cards, candy, toiletries, flowers and plants.

The League City hospital gift shop offers online ordering. Get additional details on online ordering

Smoking

To provide a healthy and comfortable environment for our patients, visitors and employees, the use of all tobacco products is prohibited everywhere on the UTMB Health campus. This includes all buildings, patient rooms, stairwells, and outdoor grounds. This “no smoking” policy is strictly enforced.

Mail

In the event you have been discharged, mail will be returned to the sender unless other arrangements are made by the patient or patient’s family prior to discharge. The Mail Services Department may be contacted at (409) 747-3260.

ATM

ATMs are located on the 1st floor of the hospital and clinic buildings.

Parking

Parking for patients and visitors is available in surface lots P1, P2 (Surgery ONLY), P3 (OT/PT Patients ONLY) and P4. Please bring the ticket inside with you and ask member of your healthcare team about validating your parking ticket. Questions concerning parking should be directed to the Parking Facilities Office at (409) 266-PARK (7252), 8:00 a.m. to 5:00 p.m., Monday through Friday. After hours and on weekends, contact the UTMB Health Police dispatcher at (409) 772-2691.

Transportation

UTMB Health’s Transportation Department is available weekdays 7:00 a.m. to 11:00 p.m. to transport patients internally between our care units and service department areas. For more information, please call (409) 772-1512.

Finding Your Way

Interactive maps of all UTMB locations and floor-plans for many sites may be found on-line. For more information, please visit www.utmb.edu/map.