Dear Patients and Families:
Welcome to UTMB Health. We are pleased that you have selected us to provide your medical care.
During your hospital stay, we will do everything possible to make you comfortable. If you have
any questions or concerns, please do not hesitate to ask your physician or nurse.
In addition, if you have any concerns regarding the quality or safety of your care, or feel at any
time that you are not being treated in a fair and compassionate manner, please call the Patient
Services Department at (409) 772-4772 to register your concern.
If UTMB Health cannot resolve your concerns to your satisfaction, you are encouraged to contact
The Joint Commission by fax at (630) 792-5636 or by e-mail: firstname.lastname@example.org. For
more information, visit their web site at www.jointcommission.org.
We know you have choices for your health care provider, and we are honored you have chosen
Donna K. Sollenberger, EVP & Chief Executive Officer
UTMB Health System