Alert Information

 Yellow:  Application Alert

IS Voice Services is Enabling Caller ID

Monday, Mar 23, 2015 • 8:46 AM joreily

IS Voice Services is planning to enable Caller ID (Name and Number) functionality for outgoing calls in UTMB Campus, Clear Lake Campus(CLC) and Victory Lakes(VL) on Thursday March 26, 2015 between 3:00 PM – 5:00 PM CST.
Note: There is no end user impact due to this activity.

This caller ID feature will be enabled on PBX(Telecom Systems) located in Levin Hall, Rebecca Sealy Hospital, Shearn Moody Plaza, Lipton Hall, Eye Clinic, John Sealy Towers, Clear Lake Center and Victory Lakes.

All telephone devices on the UTMB campus will now have the capability of utilizing Caller ID for outbound calls, with some exceptions listed below. All calls originating at a UTMB facility going outbound by default will display as per the below listed criteria:

Internal Calls: (Calls within the UTMB campus telephone systems network)
The default display for all Station to Station calls will be displayed as follows:
Line 1: Number Delivered: XXXXX (5 digit station number only)
Line 2: Name Delivered: UTMB_HEALTH
External Calls: (Calls outgoing to off campus locations, i.e. local Galveston area)
The default display for all External Calls will be displayed as follows:
Line 1: Number Delivered: XXX-XXX-XXXX
(full 10 digit phone number assigned to individual in campus directory)
Line 2: Name Delivered: UTMB_HEALTH
Call Center Calls:
All Call Center Caller calls will be set up by default with the name display of UTMB_HEALTH. However, they can use their Department name if approved by the concerned department management and below fees are paid.
Call Center Calls – Internal station to station
Line 1: Number Delivered: XXXXX (5 digit station number only)
Line 2: Name Delivered: UTMB_HEALTH
Call Center Calls – External outgoing off campus
Line 1: Number Delivered: 409-772-1011
Line 2: Name Delivered: UTMB_HEALTH
1. Caller ID is not guaranteed in all circumstances due to multiple call hops, trunk types and carriers (such as AT&T, Verizon etc.) involved between call origination and call destination points.
2. External number display can be Department Number or individual users direct dial 10 digit number as list in the campus directory.
3. Internal number display must remain the individual user 5 digit number as listed in the campus directory.
4. The name display has to be the same for both internal and external calls.
5. Microsoft Lync and Voalte users show their 10 digit number when calling others on campus.
6. Due to technical integration limitations with systems such as Kronos, the number has to be displayed on the first line (line 1) of the telephone display for all internal station to station configurations.
7. The name display on line 2 can only contain up to 16 characters and spaces.
8. The number display on line 1 can only be 5 digits internally and 10 digits externally.
Fees and Charges:
One Time Charge per phone/user:
Any name or number change …………………...…………………..$10/phone
How to get Caller ID customizations
All requests for Name or Number Display changes must be routed thru the IS Help Desk (initiate a ticket to the Voice MAC queue) along with the concerned user department management approval and chart string to apply charges. Such requests will be implemented in 5 business days.
1. The only number that an individual has authorization to use is the telephone number assigned to him or her by their department, unless they have written permission to use either the UTMB Main number or their Department number.

2. All Name Display or Number Display customizations must be pre-approved by Voice Services and the concerned user department management.
Name Display - Name information displayed on destination phone on internal/external calls.
Number Display - Number information displayed on destination phone on internal/external calls. External Calls - Outbound calls from campus to local/long distance calling area.
Internal Calls – Internal UTMB campus calls.
Caller ID - Name and Number information being sent when internal or external calls are made.
PBX - Private Branch Exchange (telephone system)

 Yellow:  Facilities Alert

Galveston Campus: Shut Down Planned for West Utility Plant

Thursday, Mar 26, 2015 • 10:07 AM krhensle

All Campus Departments Should Review Business Continuity Plans Now

The west utility plant on UTMB’s Galveston campus will soon shut down for upgrades related to the district heating and cooling project. During the shutdown, the campus’ central utility plant will provide the necessary heating and cooling service, and hot and cold water to Galveston campus facilities. The planned shutdown may begin as early as March 30 and will last approximately three weeks once it begins.

Under normal conditions, the campus operates on both the central and west plants. The central plant has to capacity to support the campus based on expected temperatures for April. All necessary measures are being taken to ensure that all buildings and facilities remain fully operational, and no adverse effects on business operations are expected during the shutdown.

That said, the Office of Business Operations and Facilities has contingency plans in place in case of unforeseen issues during the shutdown, such as higher-than-expected outdoor temperatures or a malfunction in the central plant. Some buildings may be warmer and/or more humid than normal under those circumstances.

Although the shutdown is not expected to cause any interruptions to normal operations, all Galveston campus departments/units should review and be prepared to follow their business continuity plans.

For more information, contact Marcel Blanchard or Steve LeBlanc in Business Operations and Facilities.

Emergency Communications

Disaster/Weather Emergencies

In the event of a disaster or emergency weather conditions, please refer to the following lines of communication for more information:

  • Call the UTMB hotline at (409) 77-ALERT (772-5378) or toll free at (888) 772-5449; or
  • Call the UTMB main operator at (409) 772-1011.
  • Information is also available via the web at www.utmb.edu/alert. Should the UTMB web server go down, a second server is in place as a backup and will be available via UTMB's normal URL: www.utmb.edu.  Additionally, an informational site will be activated at www.utmbinfo.com.
  • See www.utmb.edu/emergency_plan for UTMB Health Emergency Operations Plans.
  • Monitor local television and radio stations including KPRC/950 AM, KTRH/740 AM and KIKK/96 FM in Houston.

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