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Alert Information



 Yellow:  *Epic EMR Alert

EPIC EMR Maintenance

Wednesday, Sep 24, 2014 • 7:51 AM sarcidia

On Tuesday, September 30, 2014 from 9:00 p.m. to 12:00 a.m. (2100-2359), Epic EMR will be unavailable due to software maintenance. Please call the Help Desk at 25200 with any questions.


 Yellow:  Application Alert

“Software Changes Are Required” pop-up message.

Friday, Sep 5, 2014 • 2:53 PM mgcooper

Software Changes Are Required pop-up message

This is a legitimate message and is not malicious software.

Concerns have been reported by users receiving a pop-up message on their computer saying "Software changes are required. Your IT department requires changes to the software on your computer. Click here for options." This is a legitimate message and is not malicious software.

Information Services is currently deploying Microsoft’s System Center 2012 Configuration Manager (SCCM) to laptops and desktops. One of the core functions of SCCM is to distribute software updates to the clients using the same process and policy that has been in place for many years. This was previously performed by WSUS and it is this process that causes the pop-up message.

SCCM's processes will usually be invisible to the end user, however, as mandatory updates are distributed (typically on the 3rd Wednesday of each month), users will be notified through the pop-up message in the system tray. Users have a grace period of 7 days in which to apply updates and restart. At the end of this grace period, a forced restart will occur with users being notified beforehand by a pop-up message allowing users to save/close files and applications. For additional information, see our FAQ’s listed here: SCCM FAQs or contact the IS Service desk at 409-772-5200 or ishelp@utmb.edu.


 Yellow:  Network Advisory

Research Building 6 Scheduled Network Maintenance

Friday, Sep 26, 2014 • 8:01 AM hvsmith

On Tuesday night, September 30, 2014, from 10pm until midnight (2 hours) the computer network will be intermittently unavailable due to network maintenance. This will impact all computer and network-connected devices in this building.














Emergency Communications

Disaster/Weather Emergencies

In the event of a disaster or emergency weather conditions, please refer to the following lines of communication for more information:

  • Call the UTMB hotline at (409) 77-ALERT (772-5378) or toll free at (888) 772-5449; or
  • Call the UTMB main operator at (409) 772-1011.
  • Information is also available via the web at www.utmb.edu/alert. Should the UTMB web server go down, a second server is in place as a backup and will be available via UTMB's normal URL: www.utmb.edu.  Additionally, an informational site will be activated at www.utmbinfo.com.
  • See www.utmb.edu/emergency_plan for UTMB Health Emergency Operations Plans.
  • Monitor local television and radio stations including KPRC/950 AM, KTRH/740 AM and KIKK/96 FM in Houston.

Information Technology Emergencies

In the event that there is a disruption of network or applications services, you can check the status of any given system by viewing the Daily Operations Status





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