In the Jan. 23 Health System Executive Leadership meeting, Dr. Gulshan Sharma, senior vice president, chief medical & clinical innovation officer, shared a text from former Health System CEO Donna Sollenberger.
"I needed an appointment with Dr. Somerson at UTMB. I tried online, but I forgot my MyChart login. So I called the access center—they answered in two rings, took my name and date of birth, asked what I needed and I told them. They scheduled the appointment for me for my convenience, told me to arrive 30 minutes early and asked if they could do anything else. It was amazing. It was scheduled and done within five minutes. I could not believe how easy it was. Kudos to your access center team that provided great service and made that appointment happen."
Way to go, Access Services!