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Revenue Cycle Operations: Welcome

diagram of Revenue Cycle Operations

Revenue Cycle Operations is comprised of several departments that handle the business end of converting our patient revenues into cash: Admitting, Out Patient Registration, Hospital Patient Financial Services, Hospital Coding and Cash Receipting.

These departments leverage processes, technologies, relationships, and business structures to improve UTMB's financial performance. In today's tough economic climate, they are working harder and smarter to secure monies that UTMB has already earned

Revenue Cycle Operations
Laurence Laughlin
Assistant Vice President
Admitting, Eligibility, ER Registration, Financial Counseling and Pre-certification
(409) 747-4785
F. Ruben Escamilla
Associate Director, Admitting & Registration Services
Gretchen Hall
Sr. Manager, ER Registration
Nancy Polk
Sr. Manager, Inpatient Registration, Financial Counseling
Diana Agorastos
Sr. Manager, Eligibility Programs
Pre-certification Office
(409) 747-7750
Jan Alsobrook
Sr. Manager, Ancillary Planning Office, DSU Planning Office
Betty Avery
Sr. Manager, Surgery, Specialty & Off-site Registration
Cash Receipting
(409) 772-2503
Cynthia Barrs
Finance Manager II, Cashiers Office, Bursar's Office and Deposit Office
Hospital Patient Financial Services
(409) 747-1000
Cheryl Arnold
Associate Director, Payor Management, Billing and Denial Management
Ejay Birkmeyer
IS Team Lead, Systems Support
Cheryl Herrod
Administrative Manager, Administration Office
Gianna Luper
Sr. Manager, Medicare & Agency
Lisa Swackhamer
Sr. Manager, Medicaid
Brenda Trochesset
Sr. Manager, Patient Account Services
BJ Willard
Sr. Manager, Commercial Managed Care