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Revenue Cycle Operations:

diagram of Revenue Cycle Operations

UTMB Health Revenue Cycle Operations is comprised of several units working together to ensure timely and appropriate reimbursement. Historically known as separate entities, Physicians’ Billing Services, Hospital Patient Financial Services and Admitting have integrated into one “revenue cycle” department. Together these areas leverage processes, technologies, relationships, and business structures to heighten the financial performance of UTMB Health. In today’s climate of declining reimbursement, our ultimate goal is to maximize revenue. Through our new enhanced EPIC billing system we are gaining efficiencies in our collection and billing processes while maintaining compassionate customer service to our patients.

Revenue Cycle Executive Leadership
(409) 747-1142
Suman K. Smith
Vice President
Laurence Laughlin
Assistant Vice President, Systems and Processes
Cynthia L. Smith
Assistant Vice President, Operations
Revenue Cycle Strategy & Administrative Services
(409) 747-1142
Michelle Cantrell
Business Manager, Revenue Cycle Strategy
Cheryl Herrod
Administrative Operations Manager, Administration Office
Revenue Cycle Solutions
(409) 747-1142
Ejay Birkmeyer
Interim Assistant Director, Revenue Cycle Solutions
Admitting, Eligibility, ER Registration, Financial Counseling and Pre-certification
(409) 747-4785
F. Ruben Escamilla
Associate Director, Admitting & Registration Services
Revenue Cycle Integrity – QA Education, HIM, CDM, Professional Coding
(409) 747-1142
Brenna Thiem
Assistant Director, Revenue Cycle Integrity
Patient Account Services – Customer Service, Cash Posting, Data Management
(409) 772-7893
Nina Sinibaldi
Associate Director, Patient Accounts Services
Cash Receipting Office
(409) 772-2503
Billing Services & Denials Management
(409) 747-1000
Michelle Hopkins
Associate Director, Revenue Cycle Billing
Cheryl Arnold
Associate Director, Revenue Cycle Denials Management