Revenue Cycle Operations

UTMB Health Revenue Cycle Operations (RCO) creates a culture of excellence built by providing outstanding service. We do this through accurate verification of patient eligibility and timely billing of services. 

Our objective is to secure optimal reimbursement while maintaining excellent customer service. As a world-class revenue cycle organization, we will continue to be proactive and innovative through the integration of our diverse departments. Unified, yet independent, our teams collectively maintain the momentum which moves the mission of  the UT Health system.

Our Promise

Based on our extensive experience, we will cultivate a culture of trust, perpetuate patient care, analyze revenue, encourage efficiency, identify performance trends, communicate objectives with clarity, and develop customized solutions across the entire revenue cycle.

This site addresses a number of common financial and billing questions. If you do not find the information you need, please contact one of our Customer Service Account Specialists at (409) 771-8811 or (800) 994-0363.

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Our Mission

To optimize revenue and reimbursement through strategically-driven initiatives contributing to the organization’s financial health and patient satisfaction.

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Mark Evard, MBA
Vice President
Revenue Cycle Operations

Mark Evard serves as the Vice President of Revenue Cycle Operations for the University of Texas Medical Branch (UTMB). Mark is a transformational revenue cycle executive with over 30 years of extensive hospital experience and brings strong, decisive financial and operational expertise, coupled with irreproachable integrity, to maximize revenue and improve patient satisfaction.

Prior to joining UTMB, Mark held various executive leadership roles at Hospital Sisters Health System (HSHS), CHI St. Luke’s Health, Memorial Hermann Health System, and Memorial Home Healthcare.

He holds both a Master of Business Administration and a Bachelor of Business Administration in Marketing from the University of Houston-Clear Lake. Mark is an active member of the Healthcare Financial Management Association (HFMA), having served as president of the Texas Gulf Coast Chapter and in various officer and committee leadership roles. He has also been recognized as one of the top 15 most influential individuals in the HFMA Texas Gulf Coast Chapter.

Revenue Cycle Operations by Department

Road Ahead

As we further develop greater cohesion between our diverse departments, our teams are inundated with increased innovation, progressive process enhancement and creativity in effective communication across all specializations in this department. It is with diligence in our daily accomplishments and compassion for our patients that Revenue Cycle excels in its efforts to encourage the function and vitality of UTMB Health. 

Our Projects Management team is congruous in perpetual development and training mode, building a smarter way to work better. Our RCO Leadership team is guiding our mission through to fruition, as they work to encourage daily decision making in closer alignment with future focus. Our Patient Access and Patient Account teams execute our day to day action plans through the full arc of patient care, as they motivate quality and sustain success across the organization. Our Coding team persists in precision as they assure accountability through accurately captured healthcare encounters. Our Denials Management team is our champion of maintaining efficiency while our Billing team strives toward enabling excellence in reimbursement efforts. All teams work in tandem and tenacity with our Administration, driving greatness at the forefront of our united efforts.

We understand at RCO that excellence is an achievement to be maintained, while greatness must be ever strived after. This department is the embodiment of the guiding principle of UTMB: Working together to work wonders.