Revenue Cycle Operations

The Revenue Cycle Coding Team of over 80 individuals supports UTMB clinics in encounter documentation and data interpretation. Through our innovative information systems and our diligent coding specialists, with the guidance of their director, the coders are able to ensure quality assurance in the capture of all healthcare encounters throughout the fiscal year. Our coders operate remotely. During training periods, our coding team will also visit campus and clinics to assist in clinical documentation training. 

Miriam Perez, Director
Email: mirperez@UTMB.EDU

The Financial Clearance Team supports the day surgery units, ancillary areas, and many clinics with pre-registration functions.  The team obtains insurance authorizations and payments, to improve the quality of the patient experience and billing accuracy.  Under the guidance of the director, this team seeks to ensure that when the patient arrives for an appointment or procedure, their health and wellbeing  is the primary focus of the visit.

Kristi Morgan Turner, Director 
Email: krmorgan@UTMB.EDU

The Hospital Billing and Denials Management Team is responsible for effectively managing claim denials which will increase revenue and collection rate while improving patient satisfaction.  After the patient has received care the claim for care will be sent out to a payor to receive payment. Sometimes, the payor finds that documented claim insufficient. It is the Denials Management Team's responsibility to mitigate the denial and attempt to root cause correct the error in order to prevent any unnecessary loss of reimbursement to our facility or faculty. 

Vacant, Director
Email: 

The Payment and Business Operations Team provides financial planning and forecasting. This team provides satisfactory reporting to the institutional budget and finance team and ensures that revenue cycle remains in compliance with financial regulations. In addition, the team manages all vacant positions and collaborates with human resource's position control board on all replacement positions while maintaining the budget to support fluctuating labor expenses.

Bryan Samp, Director
Email:  brsamp@UTMB.EDU

The Physicians' Billing and Denials Management Team understands the time sensitive nature of processing reimbursement for the UTMB enterprise and executes their contribution to RCO with prompt diligence. This team is responsible for insurance follow-up and correcting denials of reimbursement for medical care in order to optimize revenue. After the patient has received care the claim for care will be sent out to a payor to receive payment. Sometimes, the payor finds that documented claim insufficient. It is the denials team's responsibility to mitigate the denial and attempt to root cause correct the error in order to prevent any unnecessary loss of reimbursement to our facility or faculty.

Cynthia Smith, Director 
Email: clsmith@UTMB.EDU

The Registration Team is responsible for emergency room arrival registration, bedside registration, insurance verification, collections and notification of admission.  Patient Registration Specialists are located at the Galveston Campus, Angleton Campus, League City Campus and Clear Lake Campus with many teams working 24/7. The Registration Team successfully establishes a positive point of contact for patients receiving care which starts the Revenue Cycle process.

Gretchen Mason, Director 
Email: glmason@UTMB.EDU

The Revenue Cycle Customer Service Team ensures a favorable financial experience for patients, offering support in understanding a patient’s bill and is responsible for addressing any billing discrepancies for the patient.  This team also works with our patients to find the best solution for payment.

Kathy Thomas, Director
Email: katthoma@UTMB.EDU