Revenue Cycle Operations

Coding Team

Coding Contact

Miriam Perez, Director
Email: mirperez@UTMB.EDU

Financial Clearance Team

The Financial Clearance Team supports the Day Surgery Units, Ancillary areas, and many clinics with pre-registration functions.  The team obtains insurance authorizations and payments, to improve the quality of the patient experience and billing accuracy.  Under the guidance of the Director, this team seeks to ensure that when the patient arrives for an appointment or procedure, their health and wellbeing  is the primary focus of the visit.

Financial Clearance Contact

Kristi Morgan Turner, Director 
Email: krmorgan@UTMB.EDU

Hospital Billing and Denials Management Team

The Hospital Billing and Denials Management Team is responsible for effectively managing claim denials which will increase revenue and collection rate while improving patient satisfaction.  After the patient has received care the claim for care will be sent out to a payor to receive payment. Sometimes, the payor finds that documented claim insufficient. It is the Denials Management Team's responsibility to mitigate the denial and attempt to root cause correct the error in order to prevent any unnecessary loss of reimbursement to our facility or faculty. 

Hospital Billing and Denials Management Contact

Lovell Davis, Director
Email: lodavis@utmb.edu

Payment and Business Operations Team

Financial Management Contact

Bryan Samp, Director
Email:  brsamp@UTMB.EDU

Physicians' Billing and Denials Management Team

Physicians' Billing and Denials Management Contact

Cynthia Smith, Director 
Email: clsmith@UTMB.EDU

Registration Team

Patient Registration Specialists are located at the Galveston Campus, Angleton Campus, League City Campus and Clear Lake Campus with many teams working 24/7.  The team is responsible for emergency room arrival registration, bedside registration, insurance verification, collections and notification of admission.  Approximately 100 employees, the team with the guidance of Director of Gretchen L. Mason, successfully establishes a positive point of contact for patients receiving care which starts the Revenue Cycle process.

Registration Contact

Gretchen Mason, Director 
Email: glmason@UTMB.EDU

Revenue Cycle Analytics and Solutions Team

The Revenue Cycle Analytics and Solutions Team is responsible for timely billing and processing for all of our hospital and professional claims, as well as the fiscal mitigation of our special contract relationships and the financial management of our UTMB research accounts. Our Billing team, understands the time sensitive nature of processing reimbursement for the UTMB enterprise and executes their contribution to RCO with prompt diligence; however, they do not lose sight of customer service or patient sensitivity. Our billing department works as much for our patients as our providers do, and assists with all payment options and queries, redirecting potential candidates for financial assistance to our esteemed customer service specialists or eligibility team in order to ensure quality care without compromising quality of life. The Analytics and Solutions Team identifies opportunities for efficiency discovered in our operations and develops lean process solutions. As our billing systems become more sophisticated and notation becomes more specific and critical to claim success, our technological solutions increase in demand. In order to guide these process driven initiatives, we have asked our PMO to guide our projects to success.

Revenue Cycle Analytics and Solutions Contact

Chad Allen, Director 
Email: chjallen@UTMB.EDU

Revenue Integrity, Training and Customer Service Team 

Revenue Integrity & Training Contact

Kathy Thomas, Director
Email: katthoma@UTMB.EDU