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Mail Services: FAQs

To use the FAQ page, click on the desired question to go to its description. If you have a question that is not on the list, or would like to recommend a question, please contact us and let us know.
  1. What contact information should I use for Mail Services?
  2. What is the cost to rent a mail box?
  3. Is postage billed to a department?
  4. How do I obtain an FRS account number to pay for postage?
  5. If I am going to use a new account number, what do I need to do?
  6. Will my mail go out today?
  7. How can I find out mailing requirements, or the format for sending business reply mail or a non-profit bulk mailing?
  8. What should we do if personnel in our department are moving to another area, we are changing our department's location, or we need to establish a new mail stop?
  9. I have relocated on campus, but my address on incoming campus or U.S. mail still has my former address. What should I do?
  10. What is the proper addressing format or size requirement for sending a mailing?
  11. I would like to ask a question or make a comment regarding service provided by my Mail Carrier. Whom do I call?

1. What contact information should I use for Mail Services?

For Mail Center Operations, please call ext. 73260.
Mail Services mail route: 0102.

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2. What is the cost to rent a mail box?

$9.00 per quarter (or $3.00 per month), with a 3-month minimum to start.

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3. Is postage billed to a department?

Yes, using either a Class or Project code.

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4. How do I obtain an account number to pay for postage?

Contact your departmental administrator for the account number.

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5. If I am going to use a new account number, what do I need to do?

Send Mail Services a letter of authorization that gives you permission to use that new account number. It can be done by email as well to: Paul Pistone

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6. Will my mail go out today?

Yes, the last pickup is at 5:00 p.m.

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7. How can I find out mailing requirements, or the format for sending business reply mail or a non-profit bulk mailing?

Always check with the Mail Center (call ext. 73260 for assistance) for help with verifying formats and requirements for both bulk mailings and business reply mail. You can also refer to page 7 in the Mail Services User Guide for more information.

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8. What should we do if personnel in our department are moving to another area, we are changing our department's location, or we need to establish a new mail stop?

When updating the changes to phone extensions in HCM employee self-service and the UTMB Online Directory site, be sure to update your mail route as well. You must also complete the Route Relocation Request form and submit it to Mail Services. When the need arises to establish a new mail stop, please contact Mail Services for assistance. In addition, individuals may also verify and/or update their own mail routes and other contact information using the web directory available at:

http://iram.utmb.edu/directory

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9. I have relocated on campus, but my address on incoming campus or U.S.
mail still has my former address. What should I do?


Update your UTMB Online Directory using the edit function, also have your departmental administrator update the mail route for delivery in HCM since this updates the campus mailing lists. On other lists or incoming mail sent via U.S. mail, please notify your correspondents directly so that your address will be updated and your mail delivery expedited.

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10. What is the proper addressing format or size requirement for sending a mailing?

Please refer to either the Mail Services User Guide, USPS guidelines (available at www.usps.gov) or call Mail Services for assistance.

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11. I would like to ask a question or make a comment regarding service provided by my Mail Carrier. Whom do I call?

Please call the Mail Services Manager, at ext. 73260.

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Learn More

Contact us by phone at 409.747.3260
mail.services@utmb.edu

Business Hours
Mail Center
M-F 8:00 a.m. - 5:00 p.m.
Mail Automation
M-F 7:00 a.m.- 4:00 p.m.

Holiday Hours
Mail Operations observes the Clinical Enterprise Holiday schedule

Location
Rebecca Sealy Hospital
301 University Blvd
2nd Floor, Room 2.802
Galveston, Texas
77555-0102