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Shipping: FAQs

To use the FAQ page, click on the desired question to go to its description. If you have a question that is not on the list, or would like to recommend a question, please contact us and let us know.

  1. What does it cost to ship materials by any carrier?
  2. If I need to return merchandise, who can help me?
  3. Can you help me complete a Material Return and Shipping form?
  4. What is the most reliable and cost-effective way to ship something overnight?
  5. How are damaged or incorrect goods returned?

1.What does it cost to ship materials by any carrier?

Pricing depends on the service selected (Next day, 2nd day, etc.,) and the weight, destination of item(s) being shipped out.

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2. If I need to return merchandise, who can help me?

Please call Shipping at 409.772.8926 for assistance in returning merchandise
.
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3. Can you help me complete a Material Return and Shipping form?

Yes, just call us and we will gladly assist you.

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4. What is the most reliable and cost-effective way to ship something overnight?

All outgoing shipments have a tracking number referenced. By going to the carriers web site, you can track your package movements. Shipping uses the State of Texas Contract Rates for Federal Express, UPS, and DHL. These negotiated rates are lower than the public rates.

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5. How are damaged or incorrect goods returned?

If there are problems with any delivery (e.g., damaged goods, shortages/overages, or incorrect materials), this should be reported immediately and scheduled for return. Please see Materials Return And Shipping.

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Learn More

Contact us by phone at 409.772.8926 or 409.772.3674

Fax:
409.722.5800

Business Hours
M-F 8:00 a.m. - 4:00 p.m.

Location
14th Street & Strand
Materials Management Warehouse - West end