We are experiencing technical difficulties with Teletime intermittently not capturing telephone punches for some employees. We believe the issue may have started as early as November 16, 2015; however, the issue does not seem to be affecting all employees.

Please ensure that employees are reviewing their timecards and submitting Time Adjustment(s) to record Missed Punch data promptly. Please take Teletime issues into consideration when reviewing departmental policies as it relates to missed punches for employees during this time period.

The comment, Missed Entry due to Technical Issues, may be added to the updated punch data to assist you with reviewing Missed Punch activity at a later date.

The previous concerns regarding Float and Call-Back Issues appear to have been resolved. Please continue to review timecard transactions carefully.

Our IS team and Kronos Global are continuing to work toward a resolution for the Teletime system issues. We will send another update as soon as new information becomes available.

Which Phone Numbers to use for Clocking into Kronos

* CMC employees not assigned to Galveston Island are not authorized to use the telephone clocking system. *

  • All on campus personnel should still be calling from UTMB extensions when on campus dial extension 23333 or extension 33333.
  • If you are in an area considered local but not on campus, or not on a campus exchange, use 766-2600.
  • If you are in a clinic which requires long distance, or otherwise off site with permission to clock, you will still use 1-866-943-4220 as this is a toll free number.
From On Campus 23333 33333
Off Campus, but calling locally 766-2600 N/A
Off Campus, but calling long distance 866-943-4220 N/A

Biweekly Approval Deadlines, Effective Pay Period Ending December 5, 2014

Effective biweekly pay period ending 12/05/14, the sign-off feature was removed from the departmental managers and timekeeper's profiles in Kronos. However, they will still have the ability to approve employee timecards. All departmental system approval in Kronos should be completed no later than 11:59 PM on the Monday following the biweekly pay period close. Please ensure that discrepancies found on the Kronos to HCM Errors Report have been corrected before approval of timecards.

Biweekly Payroll Verification Reports

Payroll Verification Reports are available by 11 AM on Pay Tuesday. If employee timecard errors are found, please submit a Historical Edit. All Historical Edits will be processed on the next available biweekly payroll.

Biweekly Historical Edit Deadline

All Historical Edits for any previous pay periods must be completed by Tuesday at 5 PM of the second week of the pay period end.

Kronos and Currently Supported Java Versions

Java Update: You can update the Java software if you are prompted to do so. Java 1.8, Update 66 is the most recent release of Java and is currently SUPPORTED for use with Kronos.

Kronos Supported Java Runtime Environment (JRE): Recommended for Use

  • 1.8 Update 66
  • 1.8 Update 65
  • 1.8 Update 51
  • 1.8 Update 45
  • 1.7 Update 80
  • 1.7 Update 79
  • 1.7 Update 76
  • 1.7 Update 75
Please see the FAQ document if you have questions or need to check your Java Version. If you experiencing performance issues, see question 2 of the FAQ, If Im experiencing slow response from Kronos, what steps should be taken to resolve the issue? It is recommended that these steps be executed after any Java updates.