hands, hovering over a laptop

Working Remotely?

When you are working from home, no matter the reason, Information Services provides the software, tools and assistance you need to get the job done, while protecting UTMB's IT assets. A comprehensive list of resources for working remotely is below. The UTMB Service Desk stands ready to assist with any of these services, day and night. Contact the team at (409) 772-5200 or (888) 898-2401.

 

Remote Access Tools

A Dell laptopBecause of security implications, employees with personal devices running non-supported operating systems such as Windows XP or 7 should make every effort to access UTMB resources through the UTMB Citrix storefront at https://mycitrix.utmb.edu. Using Citrix negates any concerns about operating system compatibility or security of personal computers, and it might be all you need.

UTMB laptops should already be set up to work remotely. If you have one, you should have no trouble getting connected.

All personal computers should be protected by antivirus software, and personal Windows computers should be running Microsoft Windows 10. Systems not capable of running Windows 10 should limit their remote access to the use of UTMB's Citrix environment. A free upgrade from Windows 7 to Windows 10 is available from Microsoft.

Macs should be on a recent version of MacOS X.

Questions? Contact the IS Service Desk at (409) 772-5200 or (888) 898-2401.

Cisco AnyConnect iconInformation Services has acquired a new VPN that can accommodate up to 10,000 connections. The new Cisco AnyConnect Virtual Private Network will gradually replace Pulse Secure, and is now available to UTMB employees using Windows computers. (Mac client now available.) The client software has been pushed out to any UTMB Windows computers connected to the network. On these computers, one just needs to locate the AnyConnect Client application in the Start menu and launch it. See these instructions for more information.

The client must be manually installed on the remaining Windows computers, either through Microsoft Software Center or by visiting this URL: https://utmbacvpn.utmb.edu. If your UTMB computer is now off-network, or you are using a personal device, these step-by-step instructions should guide you through the client installation process, although you will need to be an administrator on the computer.

It is important to note that AnyConnect integrates with the Duo multi factor authentication application, and the push notification is sent to your mobile device very quickly. There’s not much of a visual change on the VPN web page when the notification is sent, so don’t miss it!

Please contact the IS Service Desk at (409) 772-5200 or (888) 898-2401 for assistance with the VPN client installation.

Citrix logoBecause of security implications, employees with personal devices running non-supported operating systems such as Windows XP or 7 should make every effort to access UTMB resources through the UTMB Citrix storefront at https://mycitrix.utmb.edu.

Citrix provides an easy and secure way to access many of our online applications and resources, including automatic access to personal and shared drive space (H: and S: drives). Here's a step-by-step guide on accessing the UTMB Citrix storefront. Duo multi-factor authentication is required.

Remember that the UTMB Citrix environment is essentially a way to remotely operate a standard UTMB computer. Using Citrix negates any concerns about operating system compatibility or the security of personal computers, and it may well be all you need.

For assistance, please contact the IS Service Desk at (409) 772-5200 or (888) 898-2401.
A Duo login request displayed on an iPhone One measure IS takes to protect UTMB's online resources is requiring multi-factor authentication when you log in from off-network. When you log into a protected VPN, server, or web application, you will receive a Duo login request notification on your mobile device. All you need to do is tap Approve, and we'll know it's you.

Duo is used in conjunction with the Duo Mobile app to protect Citrix, Office 365, MyVPN and other resources. (It's a good idea to set up Duo Mobile before installing MyVPN.) Learn how to enroll in Duo or get more information.

For additional assistance, please contact the IS Service Desk at (409) 772-5200 or (888) 898-2401.
Planning to access and remotely control your UTMB desktop from your home computer? In addition to utilizing VPN and Duo, you should complete the following:

  • Ask your Trusted Requestor to add you to the 'Remote Desktop OU Group.' If you are not listed in this security group, you will not be able to successfully remote into your UTMB computer
  • Make sure you leave your UTMB computer up and running
  • Know your UTMB computer's tag number and IP address
  • Ensure Microsoft Remote Desktop is installed on your personal computer

Contact the IS Service Desk at (409) 772-5200 or (888) 898-2401 for further assistance.

Logo, SharePoint OnlineOffice 365 resources like SharePoint, OneDrive and Exchange Online email are available from anywhere, using your UTMB credentials and authenticating with Duo. (Use the 'waffle icon' in the upper left to navigate between O365 applications.)

iSpace 'Departments' and 'Collaboration' content is now available in SharePoint, and all user folders have now been migrated to OneDrive. As a general rule, keep personal work files on OneDrive, departmental files in SharePoint/Departments, and shared files in SharePoint/Collaboration.

Need assistance? Visit the UTMB O365 web site or contact the IS Service Desk at (409) 772-5200 or (888) 898-2401.


Logo, Skype for BusinessSkype for Business is a great way to hold online presentations, conference calls or video meetings with co-workers at UTMB or colleagues around the world. You can find quick start guides, support information and a list of features on UTMB's Skype for Business site.

For additional assistance, please contact the IS Service Desk at (409) 772-5200 or (888) 898-2401.