Manuel Higginbotham, Administrative Manager
Martha Livanec, Director of Patient Services
Patient Services
When Limited English Proficient patients do not have access to the services of a qualified trained interpreter they are most likely to not understand their diagnoses, treatment options and plans, self-care instructions and required follow-up care. To better provide and integrate language access services at all UTMB locations, a Language Access Plan will be created to align needs and services among all stakeholders in healthcare by providing new and accurate data to leadership, improve the response time of interpreters to where they are needed, reduce recidivism by allowing patients to fully understand their plan of care, and improve UTMB’s compliance with regulatory entities. Technology components of the plan will include dispatching software, translation software, video remote interpreting devices and assistive devices as mandated by the Americans with Disabilities Act.