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Key Performance Indicators (KPI's)

What are Key Performance Indicators?

A measurable value that demonstrates how effectively an institution is achieving its long – term strategic goals. These metrics are used to determine a company's progress in achieving its strategic and operational goals, and also to compare a company's finances and performance against other businesses within its industry.

One way to evaluate the usefulness of a KPI is to utilize the SMART criteria.

  • Is your objective Specific?
  • Can you Measure progress towards that goal?
  • Is the goal realistically Attainable?
  • How Relevant is the goal to your organization?
  • What is the Time-frame for achieving this goal?
KPI examples