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Customer Support & Help Desk: FAQs

Key Contacts
PS FMS eProcurement Classes
P.O. Copies
Vendor Questions
Commodity Code Questions
Buyer Questions


KEY CONTACTS

Q. Whom do I contact for assistance or questions regarding eProcurement, Purchasing, DEP Procedures, Requisitions, and Purchase Orders?
A. Please contact the Purchasing Help Desk at ext. 78000 or via e-mail

Q. What are the hours of operation of the Supply Chain Management Purchasing Help Desk?

A. 8 a.m. to 5 p.m. Monday through Friday, except holidays.

Q. Whom do I contact for assistance or questions regarding available vendors, adding new vendors to PeopleSoft, and request for Tax Exemption Certificates?

A. Please contact Supply Chain Management Acquisition - Supplier Management via e-mail

Q. Whom do I contact for assistance regarding the receipts of my merchandise, returns, or problems related to the receipt of merchandise?

A. Please contact the PO Problem Resolution Desk at ext. 25341 or via e-mail

Q. Whom do I contact to find out when my package will be delivered?

A. Please contact Delivery at ext. 25327 or ext. 25322.

Q. Whom do I contact with questions concerning payment or non-payment of a purchase order?

A. Please contact your Accounts Payable Department Contact. To locate your department contact, please visit Accounts Payable

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PS FMS ePROCUREMENT CLASSES

Q. How do I sign up for PS FMS eProcurement classes?
A. Training is available on-line at http://mytraining.utmb.edu/adminsystems/fms/index.htm by clicking the FMS Simulations hyperlink listed under PeopleSoft Financials. You can also sign up for workshops/classes by clicking the Class Registration hyperlink. For additional assistance, including Helpful Hints and Step-by-Step Instructions, visit the eProcurement Quick Reference User Guide.

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P.O. COPIES

Q. May I have a copy of my Purchase Order to send to a vendor?
A. Yes. If the order is a DEP Order, send your request to the Purchasing Help Desk email box or call ext. 78000. For non-DEP orders processed by a buyer, you must contact the buyer who processed the order by calling Acquisition at ext. 78000, or by contacting the Help Desk for assistance.

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VENDOR QUESTIONS

Q. How do I request that a vendor be added to the vendor database within PeopleSoft?
A. The vendor must complete a Vendor Application and W-9 Form. Both forms must be returned to Supply Chain Management Acquisition - Supplier Management.

Q. Where do I get the Supplier Information Form and the W-9 Form?

A. The vendor application can be printed from the Supply Chain Management website.

Q. How do I find a vendor in the database?

A. You can locate a vendor when creating your eProcurement requisition by accessing the vendor look-up option. Detailed instructions on how to select a vendor are available from the eProcurement Quick Reference User Guide. For additional assistance, contact the Purchasing Help Desk at ext. 78000.

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COMMODITY CODE QUESTIONS

Q. How do I find a commodity code for my item?
A.
You can locate a commodity code (PS category code) when creating your requisition within PS by clicking the look-up magnifying glass next to the Category field. Detailed instructions on how to select a category code are available from the eProcurement Quick Reference User Guide. For additional assistance, you can find a complete listing of commodity codes on the Texas Comptroller's State Purchasing website. From the NIGP Commodity Book, identify the class you want and click on the class number to see a list of items for that class.

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BUYER QUESTIONS

Q. I sent an ACQ requisition to Supply Chain Management Acquisition (Purchasing) and it has not been processed yet. Why not?
A. There are several possible reasons for the delay. For the answer to this question, please call the buyer at ext. 78000.

Q. How do I find out which buyer is working on my ACQ requisition?

A. Please call the Purchasing Help Desk, ext. 78000 for assistance.

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