« Back

Delivery: FAQs

To use the FAQ page, click on the desired question to go to its description. If you have a question that is not on the list, or would like to recommend a question, please contact us and let us know.

  1. What is the daily delivery schedule?
  2. How long does it take for small shipments to be delivered?
  3. How long does it take for over-night shipments to be delivered?
  4. How long does it take for bulk or large items to be delivered?
  5. Can I come get the package myself instead of waiting for delivery?
  6. Can items on the same purchase order be delivered to different locations?
  7. What about packages arriving after hours or on weekends?
  8. Where can I call to find my Materials Management order?
  9. What information will I need to track a Materials Management order?
  10. Can I track my package after it arrives at UTMB?
  11. Who can I call to have a delivery destination changed prior to the shipment arriving on campus?
  12. Is Delivery responsible for delivering large pieces of equipment or furniture that will not fit in an elevator, through doorways, or hallways?
  13. Is Delivery responsible for installation before, during, or after delivery of merchandise?
  14. Why are my packages still being delivered to my old location?
  15. Who can I call to have my furniture moved from one office to another?
  16. Who can I call to move my office or department from one building to another?
  17. How can I find out my delivery code?
  18. How do I get a new delivery code?
  19. I need to have my full recycling bags picked up?
  20. Who can I call to have toner cartridges picked up for recycling?

1. What is the daily delivery schedule?

  • Drivers leave the warehouse around 8:30 a.m. to begin deliveries.
  • Drivers return to the warehouse at 10:30 a.m. for new rush deliveries.
  • In the early afternoon, rush deliveries are taken to their destinations.
  • The final run for the day begins at 3:00 p.m.
Back to top


2. How long does it take for small shipments to be delivered?

If all address information is correct, delivery will be within 24 hours from the time it is received and staged in Delivery.

Back to top


3. How long does it take for over-night shipments to be delivered?

All over-night shipments are delivered within the same day, and most packages delivered within four hours from the time the package was received into UTMB’s system during the docking process.

Back to top


4. How long does it take for bulk or large items to be delivered?

Large items and bulk shipments needing special handling equipment are prearranged with departments. The amount of time varies. For special handling, call Central Receiving, at ext. 25340, or Delivery, at ext. 25327.

Back to top


5. Can I come get the package myself instead of waiting for delivery?

Yes, please call Central Receiving at ext. 25340 or Delivery at ext. 25327 to make arrangements.

Back to top


6. Can items on the same purchase order be delivered to different locations?

Yes, we do this on a case-by-case basis with the department’s assistance. Please call Central Receiving, at ext. 25340 or Delivery, at ext. 25327 to make arrangements.

Back to top


7. What about packages arriving after hours or on weekends?

In most circumstances the package can be delivered straight to the location you prefer. You will need the building, room number, recipient’s name and telephone number on the outside of the package and on the freight bill. If additional assistance is needed, please call Delivery, at ext. 25327.

Back to top


8. Where can I call to find my Materials Management order?

Customer Service Desk at ext. 25364 or Materials Management at ext 21161.

Back to top


9. What information will I need to track a Materials Management order?

  • Refer to the information on your “final checkout” page that you printed after submitting your order on-line
  • Find the invoice tracking number on that page and call customer service at ext. 25364 or ext. 21161
  • You may also need the order date, items ordered, and quantities

Back to top


10. Can I track my package after it arrives at UTMB?

Yes, to use the Supply Chain Logic site click HERE.

Back to top


11. Who can I call to have a delivery destination changed prior to the shipment arriving on campus?

Call Central Receiving, at ext. 25340 to have the shipment flagged in our system. If it’s a PO that hasn't’t been received, call the Acquisitions Problem Resolution Desk at ext. 78025 to have the “L” number changed in the PO.

Back to top


12. Is Delivery responsible for delivering large pieces of equipment or furniture that will not fit in an elevator, through doorways, or hallways?

No, these potential problems should be anticipated and arrangements made during the purchasing process.

Back to top


13. Is Delivery responsible for installation before, during, or after delivery of merchandise?

No, please make installation arrangements during the purchasing process.

Back to top


14. Why are my packages still being delivered to my old location?

When a department or person moves, several areas need to be notified of the change. These include your EDS Administrator as well as Delivery and Central Receiving. To get your default delivery location changed in PeopleSoft, a trusted requestor from your department must complete an IRAM form. Contact Acquisitions Problem Resolution Desk at ext. 78025 for further instructions. To get your personal information changed in the on-line directory, go to the intranet homepage and find your information. Click the “Edit” button to make the changes. It is helpful to put your “L” number in parenthesis next to the room number, in the room number field. Central Receiving uses this directory to find your campus location for non-PO shipments.

Back to top


15. Who can I call to have my furniture moved from one office to another?

Please call Facilities Operations and Management (FOAM), at ext. 21586.

Back to top


16. Who can I call to move my office or department from one building to
another?

Please call Facilities Operations and Management (FOAM), at ext. 23500.

Back to top


17. How can I find out my delivery code?

Your departmental EDS Administrator can help you with this. If you need additional assistance, please call Delivery, at ext. 25322.

Back to top


18. How do I get a new delivery code?

Your departmental EDS Administrator can help you with this. If you need additional assistance, please call Delivery, at ext. 25322.

Back to top


19. I need to have my full recycling bags picked up?

Please call the service provider, at ext. 25326.

Back to top



20. Who can I call to have toner cartridges picked up for recycling?

Please call Delivery, at ext. 25327.

Back to top

Learn More

Contact us by phone at 409.772.5327 or 409.772.5543

Fax
409.772.3693

Problem Resolution
Email Delivery

Business Hours
M-F 8:00 a.m. - 5:00 p.m.

Location
14th Street & Strand
Materials Management
West End