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Materials Management Warehouse Operations: FAQs

Q. What are the hours of operation for Materials Management Warehouse Operations?
A. Office Hours 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding holidays.
Warehouse Operations Hours 7:00 a.m. to Midnight Monday through Friday, 3:00 p.m. to 11:30 p.m. Saturday and Sunday.

Q. Whom do I call in regards to my Materials Management Warehouse order?
A. Order information call ext. 25364; Delivery Information call ext. 25327; Billing Information call ext. 21161

Q. Can we request items added or changed in the Materials Management inventory?
A. Yes. Please complete and submit a Materials Management Inventory Add/Change Form.

Q. What is a supply chain?
A. Supply chain is the process an item goes through from the time it is manufactured up to the time it is received by the end user.

Q. When does my Materials Management Requisition get processed and delivered?

A. Once an order has been approved by the ordering department, it is forwarded automatically to Materials Management. Orders are processed at 8:00 a.m., 10:00 a.m., 1:00 p.m., 3:00 p.m., and 5:00 p.m. Monday through Friday. Most orders are delivered within 24 hours of the time the order is processed in the Materials Management system.

Q. Whom do I call regarding delivery of my order?
A. If you have questions about your delivery, please call ext. 25327.

Q. How do I return Supply Management items I don't need or want?
A. Please call ext. 25364 if you have items that you want to return.

Q. Whom do I call regarding problems with my Materials Management order?
A. Please call Materials Management Customer Service, ext. 25364.

Q. Whom do I call regarding cylinder information?
A. Orders/Pick-ups ext. 25364
     Billing ext. 21876

Q. Whom do I call for coordination of Emergency Preparedness Supplies?
A. Please call the ext. 21161.

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