Reporting Concerns

To: Healthcare Providers, Patients, family members, laboratory faculty and staff

Thank you for choosing UTMB Laboratory Services for your laboratory testing needs - we know you have choices.  If you have concerns regarding the quality of laboratory testing, you may contact the Laboratory Administrative Director at (409) 772-5549 or email

If you feel that Pathology has not resolved your concerns to your satisfaction, you may report your concerns to either of the following:

UTMB Patient Services Department
Phone (409) 772-4772

The College of American Pathologists
Laboratory Accreditation Office
Phone 1.800.323.4040

The Centers for Medicare and Medicaid Services (CMS) Central Office
Division of Laboratory Services (CLIA)
Phone: 410.786.3531
Toll Free at 1.877.267.2323 ext. 63531

For compliance issues you may contact:
UTMB Compliance Hotline
Phone: (800.898.7679)
Web: Compliance Fraud and Abuse

Again, thank you for choosing UTMB Laboratory Services.

Reference: Departmental Policy, PCS 3.01.01 "Communicating Employee Concerns"

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