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Supply Chain Management: Customer Support & Help Desk


Beginning September 1, 2016, any user access request (TIVOLI) submitted by a Trusted Requestor for the PeopleSoft Financial Management System (FMS) eProcurement “ePro Requestor” role will require that the end user attend the ePro Training Lab (PeopleSoft-Financials) class that is presented by the Administrative Systems Training Team before the role is granted.  Further information on UTMB end user class schedules and or registration can be found on the Administrative Systems Training Team website at: 


Information for Correctional Managed Care end users can be obtained by calling Correctional Managed Care Purchasing at (936) 437-6763


The Purchasing Customer Support & Help Desk Team supports our customers who order goods and services for their departments by providing PeopleSoft eProcurement problem resolution, training and updates on processes and procedures.

We maintain the eProcurement Quick Reference User Guide to provide Helpful Hints and detailed Step-by-Step Instructions on “how to” use PeopleSoft eProcurement. For additional assistance, the Purchasing Help Desk is available at extension 78000 or via e-mail for questions regarding eProcurement, Purchasing, DEP Procedures, Requisitions, Purchase Orders, and PO Changes. We also maintain the PeopleSoft vendor database. For assistance regarding available vendors, adding new vendors to PeopleSoft, and requests for Tax Exemption Certificates, please contact Supplier Management at extension 61099 or via email.

For questions about receipts, returns, or problems related to the receipt of merchandise, you can call the PO Problem Resolution Desk at extension 25341 or via email.

Learn More

Contact us by phone at 281.338.8056
On-Campus ext. 78000

Office Hours
M-F 8:00 a.m. - 5:00 p.m.

Holiday Schedule
Customer Support & Help Desk observes the Schools & Institutional Support Holiday Schedule.

Physical Location
Clear Lake Center
20740 Gulf Freeway
Suite 200
Webster, Texas

Mailing Address
The University of Texas Medical Branch
Supply Chain Management - Acquisition
301 University Blvd.
Galveston, Texas