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Materials Management - Receiving: FAQs

To use the FAQ page, click on the desired question to go to its description. If you have a question that is not on the list, or would like to recommend a question, please contact us and let us know.

1. What are the hours of operation for Central Receiving?
Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding holidays. Please call for holiday information.

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2. What contact information should I use for Central Receiving?
For general information, order discrepancies, package tracking, problem resolution, etc.
ext. 25340 or 72243
For Delivery questions...
ext. 25327

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3. Where is Central Receiving located?
In the Materials Management Warehouse, at 14th and Strand.

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4. Why does my package go to Central Receiving?
This procedure is in place to facilitate the proper receiving and inspection of packages and prompt payment to vendors for items purchased.

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5. Does my next day air package have to go through Central Receiving?
No, you may ask the shipper to label your package to go directly to your building and room number.
Please use the building's official name, which may be found on the signage outside your building, as printed on the Campus Map provided at the Visitor's Center, or on the web at:

The room selected for delivery should have a person present continuously to receive the package any time between 8:00a.m. and 5:00p.m. The shipper must also mark the package, and highlight in yellow, “INSIDE DELIVERY ONLY.”

(Sample Label for Inside Delivery)
UPS Label Example

*Inside Deliveries are only handled through certain carriers (FedEX, FedEX Ground, UPS)

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6. How should the vendor label the package to help ensure that I receive it at the proper location in a timely manner?
  • These are the items that need to be on your package:
  • Department name
  • Building name, L number and room number where the package is to be delivered
  • Contact name and telephone extension
  • Purchase order number
  • Packing list on the outside of the box

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7. Whom do I call to find my package being shipped from an off-site location?
Central Receiving ext 25340
Delivery ext. 25327
Mail Services ext. 73268

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8. What information will I need when I call?
  • Please be prepared to provide the following information:
  • Purchase order number, if applicable
  • Name and address of sender
  • Carrier name (FedEx, Airborne, UPS, etc.)
  • Carrier assigned tracking number
  • Department and recipient at UTMB
  • Building name, L number and room number where the package is to be delivered
    Information on who at UTMB signed for the package and when

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9. Can I come get the package myself instead of waiting for the regular delivery schedule?

Yes. Please call Central Receiving, at ext. 25340 or Delivery, at ext. 25327 to make arrangements.

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10. What should I do if my shipment is not correct?

For problems related to the shipment of purchase orders, please contact the Problem Resolution Desk at ext. 25341 for assistance.

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Learn More

Contact us by phone 409.772.0454

Fax 409.772.3693

Problem Resolution
Problem Resolution Desk

Business Hours
M-F 8:00 a.m. - 5:00 p.m.

14th Street & Strand
Materials Management Warehouse West End