MyChart - Video Visit Instructions

If a proxy is joining a video visit that was scheduled for a patient, the proxy must login to  UTMB Health MyChart with their own account and then access the patient’s account via the proxy activity. Once the patient’s MyChart account is accessed via proxy, follow the below instructions for accessing the video visit.

15-30 minutes prior to your appointment time, log into the MyChart website and access your upcoming Video Visit appointment by clicking the alert on your MyChart home page or by navigating to Visits from the navigational menu

Find your video visit in your list of upcoming appointments and click the PreCheck-In Button.

Complete PreCheck-In for the appointment. You will be asked to verify your demographics, insurance information, and your clinical information. You may be prompted for a visit co-pay, to E-Sign consents, and to complete questionnaires.

Once you have completed PreCheck-In, you can join the Video Visit. Click the Begin Video Visit button to launch the video visit.

Clicking the Begin Video Visit button will launch a new browser window and open to a hardware test screen where you can select and confirm that your microphone and video are working. Once everything is working, press “Join Call.”

You will be brought to waiting room. You will be joined with the provider once they start the video visit.

15-30 minutes prior to your appointment time, log into the MyChart App and access your upcoming video visit appointment by clicking the alert on your MyChart home page or by navigating to Visits from the navigational menu.

Find your video visit in your list of upcoming appointments and click the PreCheck-In Button.

Complete PreCheck-In for the appointment. You will be asked to verify your demographics, insurance information, and your clinical information. You may be prompted for a visit co-pay, to E-Sign consents, and to complete questionnaires.

Once you have completed PreCheck-In, you can join the Video Visit. Click the Begin Visit  button.

Clicking the  Begin Video Visit  button will bring you to a hardware test screen where you can select and confirm that your microphone and video are working. Once everything is working, press “Join Call.”

You will be brought to waiting room. You will be joined with the provider once they start the video visit.