MyChart - Upgrade Overview

As part of this update, when you grant proxy access, the proxy will now be required to log in to MyChart and enter the patient's date of birth, as one way to validate that the proxy knows the patient. This new security measure must be completed before proxy access becomes active.

MyChart Study Finder can help you understand the clinical study and trials options that are available to you at UTMB Health. If you are interested in participating in research studies or learning more about a study, MyChart Study Finder allows you to search for and learn more about the ones that meet your needs. It also allows you to proactively express your interest in participating in studies.

With this update, the option to select a pharmacy has moved from the “Medications” step to become part of the eCheck-In process. This new process is more convenient. While completing eCheck-In, you will be prompted to select a pharmacy for your visit. You’ll be able to view the address, delivery methods and hours that the pharmacy is open, so that you can select the one best suited and most convenient for you.

You will now be able to set your own test result release preferences. This new update will give patients the option to specify whether they prefer to receive all of their results as soon as they are available, or if they prefer to wait to see their results--to give their care team more time to review results before they are released to MyChart.

Patients can now pay their due amount in one click, with an option to save their preferred payment method in the system. If you opt in, you will no longer be directed to a separate payment page, helping complete the balance payment process more quickly. If you owe any other balances, those balances are now shown on a separate card, making it easier for patients to pay the primary balance. You will still be able to select a different payment method.

On the Health Connections page within the Track My Health activity in MyChart, patients can now connect external accounts to sync data for their assigned patient-entered health logs. This activity has been updated to provide a more consistent, intuitive experience on the web and on mobile devices.

Fast Pass can help you get care sooner. Now, patients using “Find a Provider” to schedule their appointment don't need to have a MyChart account to put themselves on a wait list.

You can now use passkeys to log in to MyChart on a web browser. Passkeys are easier to use than passwords, and they are more resistant to various security threats. When using passkeys, passwords still exist as a backup login method, but patients with passkeys can log in without using their conventional MyChart passwords. Passkeys are restricted to individual organizations (such as UTMB Health), so patients cannot use the same passkey across different sites or domains. Passkeys are not available on the mobile app.

The Passkey Management page under the Account Settings page in MyChart allows you to set up and manage your access preferences.