Bring Your Own Device (BYOD) Program

iOS BYOD Enrollment Video

iOS BYOD enrollment transcript

[Background music]

Narrator:

Here at UTMB, we take information security seriously. Whether it's patient information, financial documents, or private employee information, it's an ongoing effort to keep that data safe. This video will be covering the Intune enrollment process for iPhones.

To get started, we need to make sure that a few Microsoft apps are not on your phone. We will be removing Authenticator, Teams, and Outlook. If these apps are not on your phone, feel free to skip ahead to the next part of the video. You may also uninstall any other Microsoft programs that you may need.

Here, we'll be demonstrating the process to remove an app, using Authenticator as an example.

1. First, we're going to swipe from right to left until we reach the App Library. This library contains every app installed on your phone.
2. Next, we're going to select and hold the Authenticator app, then select Delete App from the menu that appears and confirm by selecting Delete again.
3. While you're here in the App Library, you can search for both the Teams and Outlook apps and delete them using the same method.

Next, be sure to turn off your Wi-Fi if you're physically located at a UTMB facility. If you're at home, you can continue without making any changes.

1. Now we're going to open the Settings menu, represented by a gear icon.
2. In the Settings, open the General section of the Settings menu.
3. Next, select VPN & Device Management. Now we're in the correct menu to begin the enrollment.
4. Select Sign in with Work or School Account. This will bring up a text box where you can enter in your UTMB email address, then select Continue.
5. After submitting your password, a Duo screen will appear, followed by a Duo notification at the top of your screen.
6. You can swipe down on the Duo notification to approve it.
7. It is important that you do not leave this screen, as it can reset the enrollment process back to the beginning.
8. Now that you've processed the Duo push, a new screen will appear asking, Is this your device?
9. Select Yes, this is my device.
10. A prompt will now appear where you will sign into iCloud by selecting the option at the bottom, labeled Sign into iCloud.
11. Now the screen will say, Apple account for your organization.
12. Select Continue to proceed.
13. After submitting your password, a Duo screen will appear, followed by a Duo notification at the top of your screen.
14. You can swipe down on the Duo notification to approve it. You will be given the option to stay signed in.
15. Select No to avoid future lockouts when your password is changed.
16. Select Allow Remote Management and then enter your six-digit iPhone PIN. If your PIN is still 4 digits, you'll be asked to change to a six-digit PIN when adding your Intune apps. The process of changing your PIN and adding Intune apps to your phone is shown in a separate video in the BYOD series.
17. You will now get a prompt notifying you about the initial Intune app installation.
18. Select Install, and your phone will install UTMB Company Portal, Microsoft Authenticator, Microsoft Outlook, and Microsoft Teams.
19. This app installation can take up to 30 minutes, so you may not have access to the apps immediately.

Once your apps are installed, open the Microsoft Teams app.

1. When the app opens, you will be prompted to select an account.
2. Select your UTMB account to continue. You will then see a prompt indicating that the app will restart.
3. Select OK. Teams will ask for location permissions.
4. Select Allow while using app.
5. Finally, Teams will ask for notification permissions.
6. Select Allow to receive alerts for any messages or calls that you will be receiving from Teams.

That's it. You're officially enrolled in Intune!

If you experienced any errors or problems during this process, please check out the troubleshooting section of the BYOD instructional page at byod.utmb.edu.

iOS BYOD application installation video

Important: If you would like to receive UTMB email on your device follow these steps to To access UTMB email on your device, you must install Microsoft Outlook from the UTMB Company Portal. If Outlook is already installed on your device, delete it before installing the Company Portal version.

iOS BYOD app installation transcript

Narrator:

1. To install an app for work, tap the UTMB company portal icon that was added to your device during BYOD enrollment.
2. If prompted, choose your UTMB account.
3. Choose the type of device you are currently using.
4. Select the app you want to install. In this case we are installing the Outlook email app.
5. You may need to select your device if this message is displayed, tap on the message to confirm your device, then select the device you are currently using.
6. Once you've selected your device, tap the Install button.
7. Tapping the Install button will send a request to Intune to push the app to your device.
8. This may take a few minutes.
9. When prompted, press the Install button.
10. Wait for the app to complete installing, then tap on the app to open it.
11. Depending on the app you install, you may be prompted to add an account.
12. You may receive prompts indicating that UTMB is protecting data in the app.
13. Please accept and follow the instructions in these prompts.
14. After accepting these prompts, you may be asked about permissions for the app.
15. Once permissions have been chosen, the app installation is complete.