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Taking the Message and the Medicine Home

Guiding Virtues: Innovation, Patient Empowerment, Communication

The Oliver Center advocates for patients and providers to audio record care plans (either by the patient with the provider present or the provider can record a quick summary of "next steps" or other important "take-aways." For patients who do not use a personal mobile device (voice recording app/voicemail), the center will provide digital recorders for UTMB patients so that the patient can have an audio recording of what the nurse or physician said during their visit.

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Keywords: Audio recording at the doctor, Patient audio recording, Recording clinic visits

All the Oliver Center guiding virtues are incorporated into our year-round interpersonal skills and communication workshop series. In partnership with the UTMB Graduate Medical Education office and the Nurse Residency Program, the Oliver Center facilitates small-group workshops for all resident physicians and nursing residents. On demand workshops are also available at the faculty and staff level through the Oliver Center. Workshops address a variety of communication skills and patient-centered best care practices including:

• Empathetic communication skills with patients and colleagues
• Shared decision-making and communication among the team
• Time-neutral techniques to improve communication 
  
• Techniques to increase successful resolution of conflicts

Self-reflection, peer discussions/feedback, and interactive small-group activities are incorporated into all workshops.

Our newest work involves training and coaching front-line faculty and staff in using the AIDET® communication framework with every patient and care partner. Contact us if you'd like education or coaching in your department, division, or small group.

This work is made possible by generous support from The Moody Foundation.

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For specific conditions, check out the Mayo Clinic's knowledge and Evaluation Research Unit or use links below for direct access to up-to-date, research-based, ready-to-use tools on topics including: