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Taking the Message and the Medicine Home

Guiding Virtues: Innovation, Patient Empowerment, Communication

The Oliver Center advocates for patients and providers to audio record care plans (either by the patient with the provider present or the provider can record a quick summary of "next steps" or other important "take-aways." For patients who do not use a personal mobile device (voice recording app/voicemail), the center will provide digital recorders for UTMB patients so that the patient can have an audio recording of what the nurse or physician said during their visit.

Click Here and scroll through the information on how to get started.

Keywords: Audio recording at the doctor, Patient audio recording, Recording clinic visits

 

All the Oliver Center guiding virtues are incorporated into our year-round interpersonal skills and communication workshop series. In partnership with the UTMB Graduate Medical Education office and the Nurse Residency Program, the Oliver Center facilitates small-group workshops for all resident physicians and nursing residents. On demand workshops are also available at the faculty and staff level through the Oliver Center. Workshops address a variety of communication skills and patient-centered best care practices including:

  • Empathetic communication skills with patients and colleagues
  • Shared decision-making and communication among the team
  • Time-neutral techniques to improve communication 
  • Techniques to increase successful resolution of conflicts

Self-reflection, peer discussions/feedback, and interactive small-group activities are incorporated into all workshops.

Our newest work involves training and coaching front-line faculty and staff in using the AIDET® communication framework with every patient and care partner. Contact us if you'd like education or coaching in your department, division, or small group.

This work is made possible by generous support from The Moody Foundation.


Reports summarizing feedback from workshop attendees (MD and RN Residents):

                   2018-2019

Interprofessional Communication Skills Program Survey Public Report 2017-2019

2019-2020

2020-2021

Keywords: Interprofessional Training, Nurse Resident, Medical Resident, Interpersonal and Communication Skills

The Oliver Center is committed to providing immediate use toolsi that can enhance doctor-patient communication. On this page, you’ll find a general decision aid applicable to most health-related decisions as well as condition-specific resources for you to incorporate into the patient encounter.

When your patients and their care partners are facing more than one choice, we encourage you to offer the Ottawa Personal Decision Guides (9 languages available)i. The guides can help patients identify their decision-making needs, plan the next steps, track their progress, and share their views about the decision

English - Ottawa Personal Decision GuideOttawa Personal Decision Guide (English) interactive PDF or printable.

En Espanol: Guía de Apoyo Decisional de OttawaEn Espanol: Guía de Apoyo Decisional de Ottawa

For specific conditions, check out the Mayo Clinic's knowledge and Evaluation Research Unit or use links below for direct access to up-to-date, research-based, ready-to-use tools on topics including:

iThe information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. Information on this website may not constitute the most up-to-date legal or other information. This website contains links to other third-party websites. Such links are only for the convenience of the reader, user or browser; UTMB does not recommend or endorse the contents of the third-party sites.

Ottawa guides are protected by copyright but are freely available for you to use, provided you: a) cite the reference in any documents or publications; b) do not charge for or profit from them; and c) do not alter them except for prefilling them for a specific condition/decision as necessary.

Keywords: Shared Decision Making, SDM, Shared Decision Tools