Can We Talk? Addressing Poor Behavior - March 28, 2018
The UTMB Professionalism Committee hosted another workshop entitled, Can We Talk? Addressing Poor Behavior on March 28, 2018. The FY18 series has been offered to targeted audiences, This one was for open to all UTMB employees and students. The workshops continue to be well received and provide insight in to having a constructive conversation and not feeling that the interaction has to be confrontational. Those in attendance get to practice the basics of having the conversation with the overall arching objective of raising awareness and allowing everyone to improve.
The sessions employ many of the principles used by the Vanderbilt Center for Patient and Professional Advocacy for having a cup of coffee conversation. The training objectives are:
1. Describe the consequences of failing to address poor behavior in the workplace.
2. Recognize the purpose and intended outcome of the "Cup of Coffee" conversation.
3. Apply recommended techniques to stay focused on the message and respond to push-back behavior.
4. Identify opportunities to engage in Cup of Coffee conversations to encourage personal insight and self-improvement.
Can We Talk? Addressing Poor Behavior High points
Can We Talk? Addressing Poor Behavior - narrated