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Blackboard FAQs

How do I log in Blackboard?

From the iUTMB homepage Blackboard link or directly at https://eclass.utmb.edu. Select the Login button and enter your UTMB credentials (username and password). If you need help with your password, call the Help Desk at (409) 772-5200 or email ishelp@utmb.edu.

What do I do if I receive a Sign on Error?  

Close all browser windows and try again.

Why can’t I login to Blackboard mobile apps. It worked before.

Blackboard migrated in December 2018 so you must connect to the new server. Launch the app, log off, retype institution name: University Texas Medical Branch at Galveston and then complete the web login.

What do I do if I am having a problem with an assignment, test, or accessing materials?

Contact the course instructor.

Are there any file naming rules that I should be aware of?

File names can NOT contain any special characters including (but not limited to): # $ & % ! { } [ ] ( ) /

Acceptable file names include upper and lower case letters, numbers, hyphens and underscores only (A-Z, a-z, 0-9, -, _ ). Due to current Blackboard functionality, the file name must be under 72 characters long. File names that are over that length will be accepted by Blackboard, but errors will be encountered when the instructor attempts to download them for grading. For best results, please do not use spaces in your file names.

What type of files can I upload to Blackboard?

Almost any type of file can be uploaded to Blackboard including Word, PowerPoint, html, PDF, plain text, rtf, audio and video files.

What should I do if a student cannot see his/her class?

Make sure that you have made the class available.

If the student cannot login at all, or is unable to locate the course in his/her account, have the student contact the Student Help Desk at (409) 772-5200 or email ishelp@utmb.edu.

How to clear my browser's cache?
  1. Open Chrome.
  2. At the top right, click More (the three dots).
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.


  1. Open Firefox
  2. From the History menu, select Clear Recent History.
  3. If the menu bar is hidden, press Alt to make it visible.
  4. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  5. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  6. Click Clear Now.
  7. Exit/quit all browser windows and re-open the browser.

Need Help?

UTMB Information Services (24/7 service)

  • Galveston: (409) 772-5200
  • Houston: (281) 554-1577
  • Other: (888) 898-2401
  • Email: ishelp@utmb.edu

UTMB Academic Computing (M-F, 8-5)