For general Blackboard troubleshooting, account issues, browsers etc, visit our Troubleshooting Issues page.
Why don't I see my Blackboard course(s)?
This could be for a couple of reasons:
For official/MyStar courses – You will be automatically enrolled into your Blackboard course the day after you have completed the enrollment process (no holds, etc).
Typically, Blackboard courses are made available (open to students for access) on the course start date. However, keep in mind it is at the discretion of the instructor/program of when to open your course(s).If you have any questions, please email your instructor directly. They should be able to confirm the date of when they plan to open your course.
I have a problem with my assignment, test, or course content. Who do I contact?
Contact your instructor or designated course/school support team for assistance. If there is an issue that the instructor or support team needs assistance with, they should contact Academic Computing at email@example.com.
How do I use Panopto within my course?
By default, by selecting the Panopto Video link in your course, students automatically gain viewer/student access to the Panopto recordings within the course. Students cannot record or upload video with Panopto unless an instructor sets up a special
assignment. Instructors should contact Academic Computing at firstname.lastname@example.org for assistance.
Who do I contact for additional technical support?
Information Technology Services (ITS) can assist with
- Username or password issues
- VPN / Citrix access
- Problems installing or logging in to Office 365 applications (OneDrive, SharePoint, Microsoft Teams)
Information Technology Services (ITS) can be reached at ISHelp@utmb.edu or by calling 409-772-5200.
Enrollment Services can assist with
- MyStar issues
- Registration/Fees/Holds on your account
- Financial Services
- Admissions and Records
Enrollment Services can be reached by calling 409-772-1215, Monday through Friday between 8:00 am - 5:00
Blackboard Mobile App
The Blackboard mobile learning app is available for students. Note: It is not advisable to use the Blackboard mobile app for testing and course assignments unless expressed otherwise by your course instructors.