Troubleshoot Issues

• How do I get access to Blackboard?
• How do I directly login to Blackboard?
• What do I do if I receive a Sign-on Error?
• What if my account is locked?
• How do I locate my classes?
• Recommended Browsers
• Browser Compatibility
• How to clear my browser's cache?

Students & Participants

Visit the Student Resources page to view frequently asked questions about course enrollments, assignment issues, support and resources.

Faculty/Instructors/Developers

Visit the Instructor Resources page to view frequently asked questions about Blackboard use for your training needs, course request, enrollments, support, course availability.

How do I get access to Blackboard?

All users with UTMB domain credentials automatically receive a Blackboard account within 24 hours.

How do I directly login to Blackboard?

Direct Login using UTMB Credentials (username and password) do not enter full email address VPN is not required.

What do I do if I receive a Sign-on Error?

Close all browser windows and try again.

What if my account is locked?

Contact the UTMB Service Desk at 409-772-5200 for assistance.

How do I locate my classes?

Courses are listed in alphabetical order. By default, all your courses appear on the All Courses list regardless of role, i.e. Instructor, Student, Teaching Assistant, etc.

1. Locate and click on Courses in the left side menu (directly underneath the Activity Stream landing page).
2. Click on the Filter drop down.
   • Courses can be filtered by
     • All Courses
     • Courses I teach
     • Courses I am taking
     • Courses I support
     • Open courses (available - students can access the course)
     • Private courses (unavailable - students cannot access the course)
     • Completed courses (unavailable - students cannot access the course)
   • Note: “Courses I teach” only applies to the Instructor role. For instance, “Courses I Teach” does not apply to the Teaching Assistant, Grader, and Faculty View Only roles.
3. Expand the number of items per page from 25 to 100 to view a longer list of current and past courses.
4. Select the purple star on the far-right side of the course name to identify the courses you are taking as a student and/or teaching as an Instructor. These “favorite” courses will be at the top of each filtered list you select.

New Special Feature!! Students can see private courses in their course lists, but they can't access them. If a student attempts to access the course, they will receive a message “You can’t access this course right now. Your instructor will allow access when the course is ready. Try again later.”

Read More: Good to Know

Recommended Browsers

Recommended browsers for Blackboard and most of our educational technologies including Panopto are Chrome and Firefox. Be sure to keep your browser updated.

Browser Compatibility

Please use the Blackboard Browser Compatibility Checker

How to clear my browser's cache?

Many issues are resolved by clearing browser cache.

Chrome - How to

1. Open Chrome.
2. At the top right, click More (the three dots).
3. Click More tools and then Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data " and "Cached images and files, " check the boxes.
6. Click Clear data.

Firefox - How to

1. Open Firefox.
2. From the History menu, select Clear Recent History.
3. If the menu bar is hidden, press Alt to make it visible.
4. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
5. Next to "Details ", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
6. Click Clear Now.
7. Exit/quit all browser windows and re-open the browser.