Personal iOS Device Instructions

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Enroll your device | Install applications | Remove your device | What to expect | Related pages

How To: Step-by-Step instructions for your mobile device.

Enroll your device

Important: Please be aware of the following changes and restrictions when registering with Intune:

  • iOS Applications:
    • You will not be able to access UTMB resources in apps installed outside of Intune. This includes the native mail client on your device.
    • UTMB email will only be available via the Outlook app download from the UTMB Company Portal.
    • Any apps installed via Intune will only allow UTMB accounts. Personal accounts and non-UTMB work accounts will not be allowed in the Outlook app and Teams app.
    • This policy will apply to any future apps that may be added.
    • Only one instance of an app can be on a device.
    • If Outlook is installed from Intune, you will be unable to download Outlook from the app store to use with personal accounts.
    • This will apply to all apps available in the Company Portal.
    • Any iCloud backups done on apps installed by Intune will backup to your corporate AppleID and will not be accessible outside of UTMB's Intune instance.
    • Apps installed by Intune will be unable to access personal iCloud backups
  • You will not be able to Airdrop to or from UTMB resources.
  • As required by Microsoft, the Microsoft Authenticator must be installed.
    • If you are currently using Microsoft Authenticator for MFA outside of UTMB, you will need to manually re-activate your accounts after enrolling.
    • Instructions for this will vary based on what service is being used. Please check with the service provider for instructions on reactivating Microsoft Authenticator. 

iPhone Enrollment Instructions

  1. If present, remove Microsoft Outlook, Microsoft Teams, and Microsoft Authentication.  Please note, Outlook will only be usable with UTMB email after enrollment is complete.
  2. Ensure your device is not connected to UTMBWifi, otherwise the enrollment process will fail.
  3. Navigate to Settings > General > VPN & Device Management > Sign In to Work or School Account.
  4. Type in your full UTMB email address into the Work or School Account prompt.
  5. Complete UTMB log in prompt with your UTMB password and DUO Authentication.
  6. Sign in to iCloud prompt with UTMB password and DUO Authentication.
  7. Complete the prompt to Allow Remote Management.
  8. If prompted, choose “Don’t Restore” when asked to Restore your Work Apps & Data.
  9. The device will now receive 4 new apps, choose Install when prompted:
    1. UTMB Company Portal
    2. Microsoft Authenticator
    3. Microsoft Teams
    4. Microsoft Outlook
  10. These apps may take several minutes to appear.
  11. Locate your new Microsoft Teams and Outlook apps.  Select your UTMB account and accept prompts.
  12. Once sign in is complete, the device is enrolled.

Video instructions

Enrolling your iOS device

iOS BYOD Enrollment Transcript (opens in new tab)
Installing applications on iOS

IOS BYOD application installation transcript (opens in new tab)

Important:

  • If you would like to receive UTMB email on your device follow these steps to open the UTMB Company Portal and install the Microsoft Outlook application. 
  • Remember, before installing Outlook from Company Portal, ensure the Outlook app is not currently on your device. If so, you will need to delete the app before installing the app from Company Portal.

Remove your device from Intune

Unenroll Your Android or iOS Device

These instructions apply to:

  • iOS
  • Android
Overview

You can use the Company Portal website to remotely unenroll and unregister a personal device from work or school. Once you remove a device, your organization no longer manages the device and it is removed from the Company Portal app and website.

Important: You may lose access to protected work data, such as files, apps, and email, on the device after you unenroll.

Unenrollment Instructions
  1. Sign in to the Company Portal website with your work or school account. You can use any device to sign in.
  2. Select the hamburger menu (three lines) in the upper left corner and select Devices.
  3. Select the device you want to remove.
  4. Choose the Remove option with the trash can icon
  5. If the remove option isn't visible at the top of your page, select the More (…) menu to see all overflow actions.
  6. A message appears to warn you that you are about to remove your device.
  7. Select Remove to confirm.
  8. You have completed the unenrollment process. 
  9. Select the hamburger menu (three lines) in the upper left and select Sign out…

What to expect with Intune mobile device management

iOS & Android Operating Systems
  • Your device cannot be modified to bypass Apple or Android restrictions, also known as being "jailbroken" or "rooted."
  • Your device must be on an operating system currently receiving security updates.
  • You will not be able to Airdrop to or from UTMB resources.
Passcodes & PINs
  • Your device must have a passcode to unlock.
  • Passcode Length of 6 for iOS and 4 for Android.
  • No easy sequences (e.g., 1111 or 1234).
  • No unlock patterns.
  • Screen will lock after 15 minutes of inactivity.
  • Passcode will be required 15 minutes after screen lock.
Privacy
  • Intune checks for compliance (e.g., Operating System and PIN) and grants access to UTMB resources accordingly.
  • Intune collects only limited device info (e.g., model, MAC, OS) and doesn’t access personal data.
  • Intune cannot see your calling history, browsing history, photos, emails, text messages, calendar or passwords.
  • Intune cannot track your location or call log data.
UTMB Apps
  • Only the Outlook App via the UTMB Company Portal can be used to access email. Native Email Apps can no longer be used.
  • You will not be able to use M365 Apps installed outside of the UTMB Company Portal.
  • Microsoft Authenticator must be installed.  This is a requirement from Microsoft.
  • Only M365 Apps like Outlook and Teams will be affected; apps like Epic Haiku/Canto are currently out of scope.
Frequently Asked Questions (FAQ)
Bring Your Own Device

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