Microsoft Outlook Resources
Overview
Information Technology Services is excited to bring the features of Office 365 to UTMB!
- UTMB employees and students have a 100GB Exchange Online mailbox quota
- Your mail is still available via the Outlook mail client on your PC, and through mobile devices
Features and Benefits
- Your deleted items folder will automatically remove items after 30 days
- Access to additional Office 365 services (OneDrive for Business, Office Online, Office for iPad)
- Free downloads of the Microsoft Office Suite on up to 5 PC/Mac devices
Need assistance?
Please contact the ITS Service Desk at (409) 772-5200, (888) 898-2401 or via email: ishelp@utmb.edu.
Email filtering
Before email is delivered to your UTMB inbox, it is filtered through a Microsoft service called Exchange Online Protection (EOP). Mail deemed legitimate and safe is sent on to your Inbox. EOP places nuisance (spam) and potentially harmful (phishing and virus-infected) email messages in quarantine.
Quarantine management
Quarantine queue reports are sent daily to our customers via email from quarantine@messaging.microsoft.com. Employees and students can log into the Quarantine Admin portal to view and, if necessary, release quarantined emails. Please note that whitelists for individual customers (i.e. "Report as Not Junk") cannot be supported.
Whitelisting senders
To prevent a particular sender's email from landing in quarantine, complete the Email Whitelist Request. After review, appropriate address domains will be added to the UTMB-wide whitelist. Please note: email from a whitelisted domain will not be quarantined at all, which means any UTMB email recipient who has been addressed will receive the email. Therefore, we ask that you limit whitelisting to business-related email senders.