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Enterprise Services


Account Self-Service


Setup Your Account for Self-Service

Completing this short setup will allow you to utilize self-service tools for account problems that may arise, such as:

  • forgetting your password
  • unlocking your account

Learn how to setup your account for Self-Service
Setup Your Account for Self-Service


Change Your Password

If you know your current password, you may use this feature to change your password.
Learn how to change your password
Change Your Password


Reset Your Account

If you have forgotten your password, your account is locked out, or your password has expired, you may reset your account here.
Learn how to reset your account
Reset Your Account
Note: If you have not previously setup your account for Self-Service, you cannot use this tool


I forgot the answer to one or more of my security questions

Email the Service Desk at ishelp@utmb.edu.
Call the Service Desk from campus at extension 25200, in Galveston at 409-772-5200, Houston at 281-554-1577, or toll-free at 1-888-898-2401.


Password complexity rules and policy

  • Password must be at least 8 characters
  • Password cannot contain first name, last name, or userID
  • Password must contain at least one letter and one number
  • Password cannot contain a dictionary word
  • Password must not be the same as any of the last 20 passwords used
  • View UTMB Information Resources Practice Standard for Password Management
  • Example password: H@rd2Cr@k!
The UTMB IS web site is maintained by IS Enterprise Systems and IS Operations.