This Quick Start describes the most commonly performed tasks that you’ll do when using Microsoft® Lync™ 2010 Attendant communications software.
The main window has two parts: the conversation area and the Contacts list. The conversation area is where you manage incoming calls, the active conversation, and pending (on hold) conversations.
To call someone in your Contacts list, double-click their name or click the phone button next to their name.
When someone calls you, a notification is displayed in the Incoming area of your main window. To answer the call, double-click anywhere on the notification.
Enter the number in the search box, and then double-click the search result.
You can take notes during a conversation to remember important items. When the conversation ends, you can save the notes by sending them in an email message.
Note Your notes are automatically saved as part of the conversation history, if enabled under Options.
You can make a conference call with multiple contacts in the conversation.
You can add contacts during a conference call.
You can search for a contact by typing their name in the search box. As you type, matching names appear in the search results list.
Note It may take a minute for your search to complete initial indexing.
You can sort your contacts by different criteria, such as display name, availability, or company. Sorting your contacts makes it easier to organize, find, and connect with your teammates quickly.
Note You cannot hide contacts who have a status of Offline or Presence unknown.
You can transfer a call to another contact or number by doing the following:
The call just disappears from the conversation window. An error message is displayed if the transfer is unsuccessful.
When you are in an audio conversation, you can switch your audio device without interrupting the conversation.