Citrix Password Manager
Information Services has recently purchased and installed a password self-reset application that will be
deployed campus wide, over the next 3 months. The Citrix Password Manager application will allow users
to independently unlock their account, and will allow them to independently reset their password when they
have forgotten their current password. It functions in a similar manner as many credit card and bank
account management web sites; you register some secret questions and answers, thus allowing you to reset
your password in the future, without support.
The I.S Help desk receives an average of 3800 calls per month for password resets and unlocks, at a
factored annual cost of $400,000. We look forward to a significantly reduced call volume to the Help Desk,
increased productivity from end users and Help Desk Analysts, and ultimately a reduction in our future
contracted rate for Help Desk services.
Click HERE to view the deployment schedule.
Your feedback is important to us. Should you have any questions, problems, or general feedback, please
send an email to pwm.feedback@utmb.edu.