The Clinical Information Systems team works to support and extend the Epic suite of products, including the Electronic Health Record, Enterprise Scheduling, Registration, and Billing, as well as multiple integrated and stand-alone information systems to help our customers manage the clinical and financial aspects of the UTMB Health enterprise. Clinical documentation, billing, interface, hardware, data center, networking, support and administrative team members work together to ensure current systems are available, address user needs and service requests, and ensure users receive system support and training.
Day in the Life
"During the 2018 Epic Upgrade, Kyle and I had the opportunity to shadow Epic Support. On Saturday evening of the Go-Live, I was at LCC in the ED, Med Surg and the ICU. There were minimal upgrade-related problems that the users experienced because it was an Inpatient setting during an Ambulatory-heavy upgrade. However, it was an incredible learning experience to hear the feedback the providers and staff had on ways to improve the system.
We also were fortunate enough to shadow phone support during such a busy time. Regularly, Epic Support usually receives about 65 calls a day, but they received 280 calls on the Monday post Go-Live.
The rotation with Epic Support provided an invaluable experience with face-to-face provider interaction. We can't wait to use the skills gained during this rotation in our careers." - Brittany Roller