Panopto and Digital Accessibility

Overview

Panopto is a great site for creating and hosting videos. Learn how to remove digital barriers so your content is accessible to as many people as possible.

Definitions:

  • Closed Captions (CC):  These are the preferred style; they can be Closed (or hidden from the video) often indicated by a small icon labeled CC.
  • Open Captions (OC): these captions are like a late-night restaurant, always Open or always on, sometimes described as "burned in." These captions are often seen in social media where that is the only option for the application.

 

Captions

Panopto's captioning options

Auto-captioning is a good first step in removing barriers to content.  All videos we provide should have Closed caption as an option. 

  • Enabling ASR captioning at the folder level is free at no additional cost to us
  • It improves basic accessibility support for those who are have or temporary or permanent hearing impairment.
  • It saves time for creating basic captions.

Important: Auto-captioning is only 80-90% accurate and not guaranteed to meet full ADA compliance so it is important to review and correct captioning errors for things such as proper names and medical terminology.  This must be done for each video individually. Human-generated captions may be needed for accuracy if students have formal ADA accommodation requests.

Machine Generated Captioning 

Uses Automated Speech Recognition (ASR).

Creators can add Automatic Speech Recognition (ASR) generated captions to their Panopto videos. In this article, learn how to add and edit ASR captioning.  Note: Machine-generated captions are not the same as human transcriptions; as such, reviewing and editing ASR captions for accuracy is recommended.  

Smart Chapters  

Uses Optical Character Recognition (OCR).

Smart Chapters are an automatic table of contents created through OCR, which identifies content within the video rather than from uploaded PowerPoint or Keynote presentations. In this article, you will learn how to add, remove, and edit smart chapters from your Panopto videos. This feature is ideal for making longer recordings such as scheduled remote recordings or meeting imports easier to navigate.  It also easily allows entries to be generated when slides are recorded as a screen capture, such as when recording with Panopto Capture.  

Upload a Caption File

Create and upload your captions

You can create and upload captions using a regular text editor such as TextEdit, or NotePad. Panopto supports *.srt, *.ashx, *.vtt, *.txt, and *.dxfp files as captions for a video. Please note: Panopto does not support ANSI file encoding.

Transcripts

Information about using transcripts with Panapto

You can transcribe your recordings with Microsoft OneNote and Word web versions (Microsoft 1:24 min) and then do occasional updates to the content as needed and then create an uploadable captions file. Microsoft is a little better at proper names and terms than Panopto. 

General process:

  1. Download the video as a podcast.
  2. Upload the podcast file to Microsoft using the instructions above.
  3. It will process the file.
  4. You can export a caption-ready file and upload into Panopto.
  5. When you export the human readable transcript, do not include the timestamps. 

More information on video accessibility is coming soon!

Human Transcription Services are not included in our Service Agreement.
Important: If a UTMB entity is using a third-party captioning service, the file can be uploaded into Panopto. See the Upload a Caption File for details.

Related Guidelines

Web Content Accessibility Guidelines (WCAG) related to removing barriers from video content.

1.2.3 Audio Description or Media Alternative (Prerecorded)

Captions are provided for all prerecorded audio content in synchronized media, except when the media is a media alternative for text and is clearly labeled as such.

Success Criterion 1.2.2 Captions (Prerecorded)§

(Level A)

Captions are provided for all prerecorded audio content in synchronized media, except when the media is a media alternative for text and is clearly labeled as such.

Questions?

Last updated: February 26, 2026