While patient volume has remained steady during the pandemic, clinics are limited based on the number of providers and their caps on caseloads, UTMB officials said. UTMB Health Psychiatry Webster saw about 9,900 patients from September 2019 to August 2020; that number increased nearly 20% to about 11,800 patients seen from September 2020 to August 2021, according to UTMB data. while the introduction of telehealth has opened doors in terms of access, the demand is greatly outpacing the number of providers available for counseling, said Jeff Temple, a professor and licensed psychologist at UTMB. “There’s only so many hours and only so many people that an individual [provider] can see,” Temple said. “The increased access has helped, but the demand is so great that it still is leaving people lacking.