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Office 365 for MacOS Frequently Asked Questions (FAQs)

All FAQs

O365 Guides and Resources for Mac Users

FAQs_Mac

According to Microsoft, Office for Mac is always supported on the three most recent versions of macOS.

The most recent minimum system requirements for Mac or any other operating system are available on this Microsoft support page. Click the link, scroll to "Office 365 plans for business, education, and government," and expand the grey bar below that title.

Please understand that UTMB may have additional requirements, depending on environmental variables and configurations.

Yes, but MacOS devices must use Outlook 2016 or later to connect to Exchange Online mailboxes. No other mail clients are supported. If using the native Mac email program – not Outlook – and you have local folders stored on your Mac (not matching what is in your mailbox when viewed in Webmail today), then you may need to handle those specifically before switching to Microsoft Outlook. Please contact the Service Desk at 409-772-5200 or ishelp@utmb.edu for guidance and assistance.

In these important ways:

  • Mac devices must use Outlook 2016 or later to connect to Exchange Online mailboxes. No other mail clients are supported on Macs. If using the native Mac email program – not Outlook – and you have local folders stored on your Mac (not matching what is in your mailbox when viewed in Webmail today), then you may need to handle those specifically before switching to Microsoft Outlook. Please contact the Service Desk at 409-772-5200 or ishelp@utmb.edu for guidance and assistance.
  • Mac users whose email has been migrated to Exchange Online will lose access to Public Folders until all mailboxes at UTMB have been transitioned to Exchange Online.
    Note: If public folders are needed, the workaround is to use Outlook in Citrix until public folders are completely transitioned to Exchange online.
It's never been as easy to change your UTMB password on a Mac as it is on Windows. Don't worry, though—moving to the Office 365 environment gives Mac users a new option.

The most straightforward way to get there is:
  • Log in to office.com
  • Click on your profile icon (top RH corner)
  • Select 'My Account' the 'Security & Privacy'
  • Select 'Password' and change your UTMB password

Using this option will change your password in Office365 and locally at UTMB, although there might be a slight delay before UTMB's network is synced. Note: you may need to go into application settings for apps installed directly on your Mac (like Skype) and update the password there. 

By the way, the NEW webmail page is at office.com—log in and click on the Outlook icon.

The file management and sharing aspects of SharePoint will be available from a web browser. If you need to upload a file to the Collaboration folder and share it with someone, for example, you would just open a browser, sign into the SharePoint portal and follow the same process used on Windows.

It's important to note that Office documents created and/or stored in OneDrive or SharePoint will be treated like local documents by Office. For example, Word will ask where you want to create a new document, and if you choose OneDrive, Word will 'remember' that.

  • If you go back into Word later and open the document using 'Recent Items,' Word will open the version stored on OneDrive.
  • You can share the document from within Word (or other Office applications).
  • This reduces the need to access OneDrive or SharePoint from a browser.

Mac users will have to access OneDrive through a web browser. Because Macs are not joined to the UTMB domain in the same way as Windows computers, the OneDrive application for MacOS will not connect and sync UTMB files or folders with SharePoint.

It's important to note that Office documents created and/or stored in OneDrive or SharePoint will be treated like local documents by Office. For example, Word will ask where you want to create a new document, and if you choose OneDrive, Word will 'remember' that.

  • If you go back into Word later and open the document using 'Recent Items,' Word will open the version stored on OneDrive.
  • You can share the document from within Word (or other Office applications).
  • This reduces the need to access OneDrive or SharePoint from a browser.

Unfortunately, that's not possible at this time.

Because Macs are not joined to the UTMB domain in the same way as Windows computers, the OneDrive application for MacOS will not connect and sync UTMB files or folders with SharePoint.

It's important to note that Office documents created and/or stored in OneDrive or SharePoint will be treated like local documents by Office. For example, Word will ask where you want to create a new document, and if you choose OneDrive, Word will 'remember' that.

  • If you go back into Word later and open the document using 'Recent Items,' Word will open the file stored on OneDrive.
  • You can also share the document from within Word (or other Office applications).
  • This reduces the need to access OneDrive or SharePoint from a browser.

Like in Windows, you can open the hosted versions of Word, Excel, Powerpoint and other O365 applications from a MacOS web browser. You'll have the same features and functionality on the Mac as you would from a Windows computer.

There is a Microsoft Teams application for MacOS which works very well. Other O365 applications like Delve and Stream are available from office.com, but they are not part of this project, not even Teams. Moving data from iSpace and into SharePoint/OneDrive is our sole focus.

Check the 'Quick Start Guides/Resources' listing found throughout this site for links to information on these other applications.