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Troubleshooting SharePoint/OneDrive


Please contact the IS Service Desk at (409) 772-5200, (888) 898-2401 or through email: ishelp@utmb.edu.
Visit this page. We've distilled the information you need from a Microsoft Support document that contains other information, too.

Try this:

  • Go to https://sp.utmb.edu and log in using your UTMB credentials
  • Select the ‘Department’ or ‘Collaboration’ menu item across the top
  • Look in the ‘Department Subsites’ or ‘Collaboration Subsites’ menu on the left of the screen
  • If needed, find the next folder in the path to your content and and select it
  • Continue drilling down, if necessary, until
  • You see the desired content appear on the main part of your display

Contact the IS Service Desk at (409) 772-5200 with any questions or for more support.

That is by design. In order to prevent post-migration changes in iSpace and keep things as simple as we could, the team removed your access to iSpace after migrating your files. Those files are still there; we copied them to SharePoint.

If you think some files were possibly overlooked during migration, please contact the SharePoint transition team at spo@utmb.edu. We can check in iSpace (and we'll be happy to share our desktop with you, if you like) and compare the iSpace content with the content in SharePoint.

In SharePoint and OneDrive, there is a limitation on the total number of characters in a folder path + file name. Specifically, the entire path must contain fewer than 400 characters. If you exceed that limit, you'll receive an error message. See this Microsoft article for more information.

It’s important to understand that the definition of ‘characters’ in this case includes more than the characters you can see and read in the folder path, it’s the encoded characters that generate the readable folder path and file name. It takes three encoded characters to generate spaces and most of the special characters (forward slashes, periods, underscores, etc.) found in many readable folder paths, which means the total number of characters can quickly add up.

Here’s a snippet from a SharePoint file path +folder name compared to its URL, to illustrate:

Readable URL (134 characters)

id=/sites/departments/is/Weekly RelayNotes/CY19/IS_weeklyrelaynotes10242019.pdf&parent=/sites/departments/is/Weekly Relay Notes/CY19

Actual URL (168 characters)


Avoid the character limitation and ensure the file is accessible to everyone:

  • Reduce the number of characters in folder and file names
  • Avoid the storage of files within multiple layers of folders

Excel-specific complication [More info]
In addition to the limitation outlined above there’s another one, specific to the Microsoft Excel desktop application. (Excel Online is unaffected.) The Excel desktop app has a 218-character file path length limitation. If the path to the file (including the file name) exceeds 218 characters, then attempting to save or open a file will result in an error message.

So, opening an Excel file stored in SharePoint while using the traditional Excel application could prove problematic.

Microsoft suggests making sure that the path to the file contains fewer than 218 characters (again, including the file name). To do this, use one of the following methods:

  • Rename the file so that it has a shorter name.
  • Rename one or more folders that contain the file so that they have shorter names.
  • Move the file to a folder with a shorter path name.

Unfortunately, this should be done by someone in your department. Our team is not familiar with your department's file structure and naming conventions, nor would we be able to effectively communicate the changes to all of the users accessing those documents.

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