Office 365

UTMB Teams FAQ is a friendly Q&A bot for Microsoft Teams that brings a human in the loop when it is unable to help. Clients can ask the bot a question about Teams and the bot responds with an answer if it is contained in the knowledge base. If not, the bot allows the end-user to submit a query which then gets posted in a pre-configured team of experts to provide support by acting upon the notifications from within their team itself. It also has a “Share Feedback” button to share thoughts on the answer(s) given which we can use to enhance the accuracy of the answers in the knowledge base.

• Once in Teams application, you will see a tile in the left pane near the top as seen in Figure 1 below.
• Clicking on that tile will start your personal dialog with the bot which is visible only to you (unless of course you escalate to an expert). There are 3 suggest start dialogs:
• There is also the normal chat dialog box where you and free type your question that the bot can respond to.

Figure 1 - Tile in Pane

Figure 2 - Example screen of the UTMB Teams FAQ bot

Will my Skype phone become a Teams phone?

Yes.  Your Enterprise Voice integration with Skype will remain in place until we determine an official shutdown date for Skype in Q2.  Until then, you can still continue to make and receive both internal and external phone calls via your Skype client.

Will I keep the same Phone number when my service is moved to Teams?

Yes, your same phone number will be moved to Teams once Skype is shutdown.

Can I start using Teams now even though my phone number is still tied to Skype?

Yes, Information Services is strongly encouraging adoption of Teams while Skype is still up and running.  Use your Skype phone when needed but start to leverage Teams as much as possible (e.g. organizing meetings, chat, internal phone calls, etc.).

Can I make internal phone calls using Teams?

Yes, as long as the UTMB users you are calling in Teams has the Teams App open they can answer your call.  We strongly encourage the use of this feature within your department in order to prepare you for this transition. 

Can I make and receive external phone calls using Teams?

Not at this time. Once Skype is shut down and your phone number is moved to Teams you will be able to make and receive external calls using Teams. Until then, you can still continue to make and receive external phone calls via your Skype client.