Contact Information for Student Loans

Contact Information for Federal Direct Loans

To view and manage your alternative loans, contact these lenders if you borrowed from them to receive specific repayment information regarding their loan programs:


Contact Information for UTMB Institutional Loans

ACS Customer Service

Hours of Operation:
Monday through Friday 7:00 a.m. - 5:00 p.m. CST
Mailing Address:

ACS Inc.
Campus Products and Services
P.O. Box 7060
Utica, NY 13504-7060
(800) 826-4470

ACS Payment Processing

All Payment Options

Please always include your remittance coupon with payments for accurate and timely processing. Mail to the lockbox address on your coupon. If you do not have a remittance coupon, send your check, with full account number, to the address listed below. UTMB DOES NOT ACCEPT PAYMENTS

Mailing Address:
ACS Inc.
P.O. Box 7061
Utica, NY 13504-7061

Click here to contact us by e-mail.

Our collection agencies for institutional loans are:

National Credit Management
10845 Olive Boulevard
St. Louis MO 63141
Phone: 800.627.2300
Fax: 314.993.8717
Website: www.ncmstl.com

General Revenue Corp
P.O. Box 495999
Cincinnati, Ohio 45249
Phone: 888.710.6817
Fax: 800.234.5035
Website: https://www.generalrevenue.com/

Our credit agency for ACS institutional loans:

Experian
National Credit Audit Corporation (NCAC)
P.O. Box 2103
Allen, TX 75013
Phone: 866-673-0140
Email: customerservice@creditexpert.com
Website: www.experian.com

 
Anita Hendrix

Anita Hendrix
Enrollment Services Specialist
ahendrix@utmb.edu
409-772-1216

Fe Phillips

Fe Phillips
Staff Accountant
fcphilli@utmb.edu
409-772-9794

Erica Salas

Erica Salas
Assistant Director
Financial Aid
emsalas@utmb.edu
409-772-2479

Carol Cromie

Carol Cromie
Director
Student Financial Services
cacromie@utmb.edu
409-772-1215

Enrollment Services Contact Information

Mailing Address:
Office of Enrollment Services
The University of Texas Medical Branch
301 University Boulevard
Galveston, Texas 77555-1305
Phone: 409-772-1215
Fax: 409-772-4466
Email Addresses: enrollment.services@utmb.edu
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