Children's Health Service Complex Care

Director: Christine Murphy MD 


The Pediatric Complex Care clinic provides services for children and youth with medical complexity (CYMC) with developmental, feeding and nutritional, educational, equipment/supplies and care coordination needs.


TeleHealth Visits

In an effort to keep our patients and their families safe and healthy, the Pediatric Complex Care Clinic has transitioned most of our appointments to telehealth visits for patients needing to be seen. We will be making every attempt to schedule a video appointment. You and your child will still have evaluations by our team, but it will be over a few phone calls and/or videos. Each of these meetings will last about 30 minutes.

Every appointment is being reviewed individually, and we may be reaching out to reschedule some appointments for a later date. All appointments must be rescheduled by our Pediatric Complex Care offices.

  1. Please read through the instructions below at least 2 days before your appointment.
  2. Call us at 409-772-2331 if you have any questions, and we will be happy to assist you.
  3. Please check this site daily for updates and changes to UTMB and our clinic.


Preparing for your TeleHealth Visit

  • You will receive a phone call at the time of the scheduled visit to start the appointment.  
  • Shortly after, you will receive a text message to initiate the Telehealth visit.
  • You may want a second person available (if possible) to help with the camera/phone or your child during our TeleHealth appointments.
  • Please sign-up for MyChart access here to receive immediate access to your After Visit Summary and instructions from your appointment.
  • If you need access to a minor's account:
    • Please click here to access your own MyChart account.
    • Once logged into your own MyChart account, review the Quick Links on the right side below your Profile and click on the Request Minor Access link.
    • Please click here to sign up if you do not have an account. UTMB will get back to you within two business days of your submission.
      • We will mail a copy of your AVS and any other materials to the home address we have on file.

Your TeleHealth Appointment

Using Zoom

Setting Up Zoom before your visit:

  • When you receive the meeting emails, please click on the link for the first meeting in your email.
  • Go through the instructions your phone or device gives to download the Zoom app. You can watch a video of this here:
  • Try out the Zoom meeting before your appointment by clicking on the link below to join a test meeting here:
  • At your child’s appointment time, join the first Zoom meeting from either the email link or in the phone app. Your first meeting will be with your child’s physician or nurse practitioner.
  • Finally, you will receive a phone call from our Complex Care offices to schedule your next appointment.
  • Check your child’s MyChart account for the AVS, and your standard mail for additional handouts.

Our Service Mission is:

  • To partner with primary care providers to deliver the highest standard of diagnostic and treatment options for CYMC while keeping these children in their local community. Please note – we will not replace your child’s primary care provider
  • To facilitate continuity of care across inpatient, outpatient, and community settings for CYMC
  • To reduce complications of chronic medical conditions using all available resources and
  • To educate and advocate for families and caregivers of CYMC

Our Team

We are a multi-disciplinary team specializing in the needs of CYMC, helping children and their families since 1992.


Robinson, Sally MD

Sally Robinson, MD

Clinical Professor

ZZ Honeywill-Gentry, Amanda

Amanda Honeywill-Gentry
Administrative Coordinator

ZZ Cano, Elizabeth

Elizabeth Cano
Administrative Sr. Secretary

  • Nursing Staff
    • Theresa Hernandez, LVN
  • Administrative Support
    • Amanda Honeywell-Gentry
    • Elizabeth Cano


You will need a referral from your primary or specialty care provider to schedule with our clinic.

FOR QUESTIONS or to schedule an appointment, Please CALL 409-772-2331